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Retail Operations Leader

3 months ago

Brossard, Quebec, Canada Birks Group Full time

Birks, established in 1879, is a prestigious luxury jewellery retailer recognized for its superior craftsmanship, distinctive designs, and outstanding customer service. Our mission is to cultivate meaningful connections and memorable experiences for our clientele.

We are on the lookout for a Retail Operations Leader for our Birks location in Dix30, Brossard. In this pivotal role, you will be instrumental in steering the store's operational strategies and collaborating closely with the Regional Director and VP of Retail.

The ideal candidate will possess a fervor for delivering personalized and exceptional service to each client. A minimum of ten years of experience in retail sales is required, with a preference for backgrounds in luxury retail or jewellery. A Bachelor's Degree in Operations Management, Business Administration, or Marketing is essential. Strong communication abilities, a customer-focused mindset, and a commitment to surpassing sales objectives are crucial.

Key Responsibilities:
  • Foster and nurture relationships with clients
  • Achieve sales targets while managing a high-traffic retail environment
  • Mentor and develop store personnel to ensure exemplary customer service
  • Enhance the store's presence within the local community
Benefits:
  • Attractive compensation package, inclusive of commissions and bonuses
  • Comprehensive social benefits
  • Wellness initiatives
  • Recognition programs for outstanding performance
At Birks, we prioritize your professional development and empowerment. Contribute to creating remarkable client experiences and enduring relationships while showcasing your authentic self.