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Service Receptionist

2 months ago

Toronto, Ontario, Canada AWIN Group of Dealerships Full time
Job Summary

We are seeking a highly skilled and organized Service Receptionist to join our team at AWIN Group of Dealerships. As a Service Receptionist, you will be responsible for providing exceptional customer service, managing service appointments, and performing various administrative tasks.

Key Responsibilities
  • Answer all incoming service and parts department phone calls in a friendly and efficient manner.
  • Book service appointments and assist management in performing various administrative tasks.
  • Oversee all appointments and consult with management regarding any discrepancies.
  • Ensure customer mobility when appointments are booked.
  • Balance cash at the end of the day.
  • Handle customer inquiries and consult with Service Consultants or management team as needed.
Requirements
  • High school diploma or equivalent.
  • Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook.
  • Excellent communication skills and customer service.
  • Previous experience in a customer service role.
  • Ability to maintain filing systems and database.
  • Professional appearance and friendly disposition.
  • Ability to work efficiently in a high-pressure environment.
Preferred Qualifications
  • Experience using dealership-related software.
What We Offer
  • Excellent group benefits package.
  • Group RRSP contribution program.
  • Work-life balance.
  • Training and support programs.
  • Boot and tool allowance.
  • Tuition reimbursement program.
  • Corporate support.
  • Mentorship and development.
  • Unlimited career opportunities within our automotive group.