Service Receptionist

1 month ago

Toronto, Ontario, Canada AWIN Group of Dealerships Full time
Service & Parts Receptionist Job Description

We are seeking a highly organized and customer-focused Service & Parts Receptionist to join our team at Maserati of Toronto. As a key member of our service department, you will be responsible for providing exceptional customer service, managing service appointments, and ensuring a seamless experience for our clients.

Key Responsibilities:
  • Answer all incoming service and parts department phone calls in a friendly and efficient manner.
  • Book service appointments and assist management with administrative tasks.
  • Oversee all appointments and consult with management regarding any discrepancies.
  • Ensure customer mobility when appointments are booked and balance cash at the end of the day.
  • Handle customer inquiries and consult with a Service Consultant or member of the management team as needed.
Requirements:
  • High school diploma or equivalent.
  • Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook.
  • Excellent communication skills and customer service.
  • Previous experience in a customer service role.
  • Ability to maintain filing systems and database.
  • Professional appearance and friendly disposition.
  • Ability to work efficiently in a high-pressure environment.
What We Offer:
  • Excellent group benefits package.
  • Group RRSP contribution program.
  • Work-life balance.
  • Training and support programs.
  • Boot and tool allowance.
  • Tuition reimbursement program.
  • Corporate support.
  • Mentorship and development.
  • Unlimited career opportunities within our automotive group.

We thank all applicants for their response; however, only those considered for an interview will be contacted. AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter or email.

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