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Administrative Assistant, College of Dentistry
2 months ago
We are seeking a highly organized and detail-oriented Administrative Support Associate to join our team at the College of Dentistry. As an Administrative Support Associate, you will provide administrative support to a diverse group of patients, students, staff, and dentists within a clinical dentistry setting.
Key Responsibilities- Provide administrative support to the College of Dentistry, including answering telephone calls, booking and confirming appointments, and maintaining electronic patient charts.
- Process payments and deposits, track and follow up on accounts receivable, and liaise with insurance companies.
- Work with community clinic providers to process patient month ends, deposits, insurance claims, and send out referrals.
- Coordinate schedules and activities for patient care and student learning.
- Attend staff meetings to ensure delivery of patient care and student experience is consistent within the clinic.
- Facilitate patient referrals for specialty services.
- Provide excellent customer service to patients, students, and faculty.
- Update policies and procedure manuals as directed.
- Completion of Grade 12 and relevant post-secondary education and work experience are required.
- At least two years of recent work experience in a dental clinic is required.
- 3-5 years' experience in an administrative or coordination role.
- Strong knowledge of dental terminology and procedure codes.
- Experience with Dental Electronic Health Records is required.
- Keyboarding skills and proficiency with MS Office is required.
- Proven effective interpersonal, organizational and time management skills.
- Effective team leadership and coordination skills.
- Effective written and oral communication.
- Demonstrated competence, sensitivity, and empathy in working with diverse groups and underserved members of the community.
- Ability to recognize and respectfully respond to an individual's specific needs in an inclusive manner.
- Ability to interpret and apply departmental policies and procedures, and apply basic analytical skills to problems where clear precedent may not exist.
- Ability to work independently and in a team environment with a team approach to delivery of patient care.
- Ability to manage and prioritize competing deadlines.
- Ability to communicate and co-operate effectively with all levels of management, staff, faculty, students and patients within and outside of the College and clinic.
- Ability to handle sensitive and confidential matters with discretion and tact.
- Ability to establish and evaluate administrative methods and procedures to negotiate resolution to scheduling and procedural problems.
- Ability to establish and maintain effective work relationships.
This position works in a fast-paced clinical environment with frequent interruptions. The ability to multi-task with speed and accuracy is essential as patient care and clinic income are directly affected.
This position has little control of the work pace as pace is driven by clinic and student activity. The position works independently to ensure the efficient operation of the dental clinic while providing front line reception duties.
Discretion is required as this position is privy to and works with sensitive and confidential patient information.
Clinics include 84 operatory general purpose Education Treatment Clinic, a 6 unit Fellowship Specialty Clinic, a 5 unit Oral Surgery Unit, and a Radiology Unit. Clinical Support Services has responsibilities with DMD, Dental Therapy, Dental Hygiene, Dental Assisting and Pre-clinical Labs. Additionally, the College has several outreach clinics which the Clinical Administration office will support.
