Customer Service Representative
7 days ago
Job Summary
Enterprise Holdings is seeking a highly skilled and customer-focused Customer Assistance Representative Sr (CAR Sr) to join our team. As a CAR Sr, you will provide exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs.
Key Responsibilities
- Assist customers with their rental needs, providing information and resolution to their inquiries.
- Manage incoming and outgoing calls, ensuring timely and effective communication with customers and other stakeholders.
- Provide administrative support, including processing returns, check-ins, and exit kiosk transactions.
- Effectively market the company's services, promoting rentals and additional equipment to customers.
- Assist with vehicle maintenance, cleaning, and inspection.
- Perform various administrative and basic accounting functions, including research and billing support tasks.
Requirements
- High school diploma or above required; some college preferred.
- At least 1 year prior customer service, retail, or administrative support experience.
- At least 1 year of prior sales experience.
- Valid Canadian Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol related conviction on driving record in the past 5 years.
- Authorized to work in Canada and not require work authorization sponsorship by our company for this position.
Benefits
- Competitive hourly rate of $17.00.
- Paid time off.
- Employee discount.
- Retirement savings plan.
- Extended Health Benefits (Medical, Prescription Drug, Dental, and Vision).
- Life Insurance.
- Training and development opportunities.
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