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Customer Sales Representative

2 months ago


Truro, Nova Scotia, Canada Eastlink Full time
About Eastlink

Eastlink is a family-owned, entrepreneurial, and innovative telecommunications company headquartered in Nova Scotia. We take great pride in delivering creative, competitive, customer-focused solutions, connecting our customers to the things and people that matter most.

We serve a customer base across seven provinces, offering advanced solutions including Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

We value diversity, inclusion, equity, and accessibility throughout our organization and encourage members of equity groups to self-identify during the application process.

About the Role

This is an exciting opportunity to join our team as a Customer Sales Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and sales support to our customers.

Key Responsibilities:

  • Provide customer service and support to customers via phone, email, and in-person
  • Sell and promote Eastlink's products and services to customers
  • Upsell and cross-sell products and services to customers
  • Resolve customer complaints and issues in a timely and professional manner

We offer a competitive Total Rewards Package, including a training rate of $17.30 per hour, plus incentive and commission pay (uncapped), 18 paid days off, plus 12 paid statutory holidays with paid sick days, Health Benefits, Pension, and employee discounts.

Your earning potential (salary plus commission, incentive & growth share) could be $35,000 to $50,000 per year* Or even more.

What to Expect

As a Customer Sales Representative, you can expect to:

  • Work with a variety of customers, each with their own unique needs and preferences
  • Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty
  • Stay up-to-date on Eastlink's products and services to provide accurate and informed sales support
  • Participate in ongoing training and development to improve your skills and knowledge

We operate in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers.

We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience.