Claims Specialist II

2 weeks ago

Laval, Quebec, Canada Co-operators Full time

About the Opportunity

We are a leading Canadian financial services co-operative, Co-operators, committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy, and we prioritize our people to ensure we provide a strong culture and development opportunities that enable our team to thrive and live our purpose.

The Role

As a Claims Representative II, you will investigate, negotiate, and settle intermediate automobile, property, commercial, condominium, and rudimentary farm claims for the organization. You will contribute to the organization's client service culture through professional interactions with clients and implementing innovative and client-centric solutions.

Key Responsibilities

  • Interpreting and applying coverage, participating in major event responses, and negotiating and settling intermediate service claims with a focus on behavior-based outcomes.
  • Investigating the cause of a loss and the extent of damages, including collaborating with appraisers in the evaluation and verification of estimates to ensure accurate settlement offers are made.
  • Communicating with clients to deliver clear messages and resolve concerns while liaising with stakeholders to ensure the efficient and timely settlement of claims.
  • Supporting the development of new and existing team members by providing guidance, sharing claims handling knowledge, and acting as a technical resource.
  • Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

Requirements

  • You have an innovative mindset to improve operational efficiencies and the ability to influence change, with a primary focus on client needs.
  • You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.
  • You have strong communication skills to clearly convey messages and explore diverse points of view.
  • You build trusting relationships and provide guidance to support the development of colleagues.

What We Offer

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package, including group retirement savings plans, pension, and benefits.

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