Claims Representative II

6 days ago


Laval, Quebec, Canada Co-operators Full time
About the Role

We are seeking a highly skilled and experienced Claims Representative II to join our team at Co-operators. As a key member of our Distribution team, you will play a critical role in delivering exceptional client service and driving business growth.

Key Responsibilities
  • Investigate and negotiate complex claims, ensuring timely and fair resolutions for our clients.
  • Contribute to a client-centric culture by embedding client engagement philosophies into daily work and implementing innovative decision-making processes.
  • Collaborate with clients, vendors, and government officials to ensure efficient and effective claim settlements.
  • Manage and maintain accurate and up-to-date claim files.
  • Provide exceptional client service, adhering to our claims service standards.
  • Coach and mentor junior claims staff, providing technical guidance and support.
  • Participate in audits and training programs to maintain and enhance skills and knowledge.
  • Authorize payments and reserves up to $200,000, exercising sound judgment and discretion.
Requirements
  • Three to five years of successful claims handling experience or related business experience.
  • Valid AMF Claims Adjuster Certification in Personal-Lines and Commercial-Lines Damage Insurance.
  • Chartered Insurance Professionals (CIP) designation is an asset.
  • Advanced knowledge of policy wordings, legislation, regulations, and construction practices.
  • University/College Degree.
  • Proficiency in French is essential for servicing and communicating with majority francophone clients.
What We Offer
  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • A comprehensive total rewards package, including group retirement savings plans, pension, and benefits.


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