Service Delivery Manager
2 weeks ago
Job Overview:
As a Service Delivery Manager at Flaman Group of Companies, you will play a pivotal role in ensuring the seamless operation of our service department. You will be responsible for overseeing a team of service technicians, managing service requests, and enhancing overall customer experience.
Key Responsibilities:
- Team Leadership: Lead and mentor the service team, providing guidance, training, and support to foster a collaborative and high-performing environment.
- Process Optimization: Develop and implement effective service policies and procedures to maximize operational efficiency and customer satisfaction.
- Cross-Functional Collaboration: Collaborate with other departments to ensure smooth integration of services and contribute to the overall success of the company.
- Customer Issue Resolution: Handle escalated customer issues with professionalism and efficiency, providing timely and effective resolutions.
- Client Relationship Management: Build and maintain strong relationships with clients, addressing their needs and concerns to ensure a positive customer experience.
- Preventative Maintenance: Develop and maintain a preventative maintenance program for equipment and machinery, ensuring longevity and optimal performance.
Desired Qualifications & Traits:
- Minimum 2 years' experience in a management role.
- Proven mechanical abilities, with strong working knowledge of application and repair techniques.
- Experience diagnosing electrical/mechanical issues.
- Strong leadership and interpersonal skills to effectively lead and motivate a team.
- Experience with equipment maintenance, and welding/fabrication.
- Strong analytical and problem-solving skills.
- Exceptional communication skills, both verbal and written, to interact effectively with internal teams and external clients.
Company Overview:
Flaman Group of Companies is a close-knit organization that thrives on support, team dynamics, autonomy, and social interaction. Our culture is built on the foundation of our three core values: Customer Responsibility, Achievement of Goals, and Making Things Better.
Our Noble Cause: People together, doing what's right, making a difference.
At Flaman, we believe in creating a positive impact on our communities and the environment. We take pride in our charitable donations and community involvement.
Benefits & Perks:
As a member of the Flaman team, you can expect a comprehensive compensation package, opportunities for growth and development, and a supportive work environment that prioritizes your well-being.
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