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Service Manager

2 months ago

Moosomin, Saskatchewan, Canada Mazergroup Full time
About the Role

Mazergroup is a leading machinery dealership offering a range of services, including sales, parts, and service for agricultural, construction, and commercial turf equipment. We are seeking a highly skilled Service Manager to join our team.

Key Responsibilities
  • Schedule and manage technicians to maximize efficiency and minimize overhead
  • Develop and implement service business strategies through direct calls, targeted advertising, and preventative maintenance programs
  • Work with customers and technicians to explain repairs and expenses, resolve complaints, and offer value-added services
  • Manage service work orders, including new equipment assembly, pre-delivery inspections, customer repairs, and installations
  • Meet and exceed department budget and targets
  • Co-Chair the Health and Safety Committee and promote a safe working environment
Requirements
  • Advanced management and leadership skills to manage a technical staff and shop
  • Knowledge of Workplace Health and Safety requirements
  • Supervisory experience and marketing skills are assets
  • Customer service experience in a sales and service environment
  • Mid-level technical knowledge and basic financial skills
  • Strong computer skills, including Microsoft Word, Excel, and web browsing
  • Ability to travel for training and valid driver's license
What We Offer
  • Competitive compensation packages with performance reviews
  • Employee discount pricing and relocation allowances
  • RRSP matching and extended health benefits
  • Employee family assistance program and referral bonus program

Mazergroup is committed to diversity and inclusion. If you have accessibility needs, please contact us at or phone.