Client Services Coordinator
4 weeks ago
The Client Service Supervisor at Image Dental Laboratory plays a crucial role in ensuring the smooth operation of our client services. This permanent position requires a commitment of 39.75 hours per week and is conducted in English.
Qualifications- Education: Completion of a college, CEGEP, or other non-university certificate or diploma program lasting between 1 to 2 years.
- Experience: Previous experience in a similar role is considered an asset.
The work setting is within the private sector, and relocation costs are not covered by the employer. The environment is characterized by a fast-paced atmosphere with tight deadlines.
Key Responsibilities- Coordinate activities with various departments to ensure seamless operations.
- Establish work schedules and procedures for staff.
- Examine and verify the accuracy of work performed.
- Identify training needs for employees and facilitate their development.
- Resolve workplace issues, provide technical guidance, and recommend improvements to enhance productivity and quality.
- Conduct performance evaluations for team members.
- Perform the same duties as the staff being supervised.
- Recruit and hire new personnel.
- Assign and review work tasks.
- Address and resolve customer complaints and concerns.
- Gather and analyze relevant information to assess client feedback and inquiries.
- Process refunds and credits as necessary.
- Respond to client inquiries and provide detailed information.
- Handle general office duties, including logging complaints.
Proficiency in MS Office is required, along with familiarity with dental terminology.
Work ExperienceExperience in quality assurance or control is preferred.
Personal Attributes- Attention to detail and accuracy.
- Strong client focus and dependability.
- Excellent interpersonal and oral communication skills.
- Organizational skills and reliability.
- Ability to multitask and work effectively in a team.
- Punctuality and a quick learning ability.
- Comprehensive dental and health care plans.
- Group insurance and life insurance options.
- Pension plan availability.
- Free parking and travel insurance.
- Employer-sponsored learning and training opportunities.
- Paid time off for volunteering or personal days.
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