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Client Service Supervisor

2 months ago


Barrie, Ontario, Canada Image Dental Laboratory Full time
About the Role

We are seeking a highly skilled and experienced Client Service Supervisor to join our team at Image Dental Laboratory. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our customer service department.

Key Responsibilities
  • Supervise and Coordinate the activities of our customer service team, ensuring that all tasks are completed efficiently and effectively.
  • Establish and Maintain work schedules and procedures to ensure seamless operations.
  • Examine and Verify the accuracy of work completed by team members.
  • Identify Training Needs and provide guidance and support to team members to ensure they have the necessary skills to perform their duties.
  • Resolve Work Problems and provide technical advice to team members to improve productivity and product quality.
  • Train Staff in job duties, safety procedures, and company policies.
  • Conduct Performance Reviews to evaluate team member performance and provide feedback for improvement.
  • Perform Same Duties as team members to ensure a thorough understanding of their roles and responsibilities.
  • Recruit and Hire new team members to ensure the department has the necessary resources to meet business demands.
  • Coordinate, Assign, and Review work to ensure that tasks are completed efficiently and effectively.
  • Address Customer Complaints and provide solutions to resolve issues.
  • Obtain and Examine relevant information to assess client feedback, enquiries, and complaints.
  • Arrange for Refunds and Credits as necessary.
  • Answer Client Inquiries and provide information to resolve client concerns.
  • Perform General Office Duties as required.
About the Team

You will be working closely with our customer service team, which consists of 5-10 people. As a Client Service Supervisor, you will be responsible for leading and guiding this team to ensure that they have the necessary skills and knowledge to provide excellent customer service.

About the Company

Image Dental Laboratory is a leading provider of dental laboratory services. We are committed to delivering high-quality products and exceptional customer service to our clients. As a Client Service Supervisor, you will play a key role in ensuring that our customers receive the best possible service.

Requirements
  • 5+ Years of Experience in a supervisory or management role.
  • Excellent Communication Skills to effectively communicate with team members and clients.
  • Strong Leadership Skills to motivate and guide team members.
  • Ability to Multitask and prioritize tasks to meet deadlines.
  • Attention to Detail to ensure accuracy and quality in all aspects of the job.
  • Fast-Paced Environment with tight deadlines.
  • Quality Assurance or Control experience an asset.
What We Offer
  • Competitive Salary and benefits package.
  • Opportunities for Professional Growth and development.
  • Collaborative and Dynamic Work Environment.
  • Free Parking available on site.
  • Learning and Training Opportunities paid by the employer.
  • Paid Time Off for volunteering or personal days.
  • Travel Insurance provided.