Client Services Team Leader

4 weeks ago

Barrie, Ontario, Canada Image Dental Laboratory Full time
Position Overview

The Client Services Team Leader at Image Dental Laboratory plays a crucial role in ensuring exceptional service delivery and operational efficiency. This permanent position requires a commitment of 39.75 hours per week and is conducted in English.

Qualifications
  • Education: Completion of a college, CEGEP, or other non-university certificate or diploma program lasting 1 to 2 years.
  • Experience: Previous experience in a similar role is considered an asset.
Work Environment

The role is situated in a business-oriented setting within the private sector. Please note that relocation costs are not covered by the employer.

Key Responsibilities
  • Coordinate activities across various departments to enhance workflow.
  • Establish work schedules and operational procedures.
  • Verify the accuracy of completed work.
  • Identify and address training needs for team members.
  • Resolve operational challenges, provide technical guidance, and recommend improvements to enhance productivity and service quality.
  • Conduct training for staff on job responsibilities, safety protocols, and company policies.
  • Perform performance evaluations for team members.
  • Engage in the same duties as those supervised.
  • Recruit and onboard new staff.
  • Assign and review tasks among team members.
  • Address and resolve customer complaints and concerns.
  • Gather and analyze relevant information to assess client feedback and inquiries.
  • Facilitate refunds and credits as necessary.
  • Respond to client inquiries and provide necessary information.
  • Perform general office responsibilities.
  • Document and track complaints received.
Technical Skills

Proficiency in MS Office is required, along with familiarity with dental terminology.

Experience Requirements

Experience in quality assurance or control is preferred.

Work Conditions
  • Strong attention to detail is essential.
  • Ability to thrive in a fast-paced environment.
  • Capability to meet tight deadlines.
Personal Attributes
  • Demonstrated accuracy and client-focused approach.
  • Dependable and possess efficient interpersonal skills.
  • Excellent oral communication and interpersonal awareness.
  • Sound judgment and organizational skills.
  • Reliable team player with the ability to multitask.
  • Punctual and a quick learner.
Health and Financial Benefits
  • Comprehensive dental and health care plans.
  • Group insurance and life insurance options.
  • Pension plan for long-term financial security.
Additional Benefits
  • Free parking available.
  • Employer-sponsored learning and training opportunities.
  • Paid time off for volunteering or personal days.
  • Travel insurance provided.

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