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Client Service Supervisor

2 months ago

Barrie, Ontario, Canada Image Dental Laboratory Full time
About the Role

We are seeking a highly skilled Client Service Supervisor to join our team at Image Dental Laboratory. As a Client Service Supervisor, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to client inquiries and concerns, ensuring that their needs are met and exceeded.
  • Team Management: Supervise and coordinate the work of customer service clerks, providing guidance and support as needed.
  • Quality Assurance: Monitor and improve the quality of our customer service, identifying areas for improvement and implementing changes as necessary.
  • Training and Development: Provide training and development opportunities for customer service clerks, ensuring that they have the skills and knowledge needed to provide exceptional service.
  • Communication: Communicate effectively with clients, colleagues, and management, ensuring that information is shared and understood.
Requirements
  • Education: College/CEGEP or equivalent experience.
  • Experience: 5 years or more in a customer service or supervisory role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
Benefits
  • Competitive Salary: A competitive salary and benefits package, including dental and health care plans, group insurance benefits, and a pension plan.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and development programs.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a team of experienced professionals.