Recovery Associate, Insolvency Services

4 weeks ago

Mississauga, Ontario, Canada Royal Bank of Canada> Full time

Position Overview

Role Summary

What is the opportunity?

As an Insolvency Specialist, you will collaborate with departmental leaders within the Recoveries and Insolvency divisions to oversee daily operational tasks. Your responsibilities will include analyzing daily reports, preparing Risk Reports, and serving as a key contact for Insolvency Officers and external vendors. You will leverage your analytical and problem-solving abilities, along with delegated authorities, to negotiate resolutions for delinquent, insolvent, and at-risk credit products, while minimizing the financial and reputational risks to the organization. Your expertise will contribute to maintaining a balance between quality and productivity in your work.

Key Responsibilities

  • Enhance both personal and team efficiency and quality in achieving established Client Service Commitments (CSC's) and/or Service Level Agreements (SLA's).
  • Utilize extensive knowledge of various RBC products, processes, and services to mentor employees on complex and specialized transactions.
  • Adhere to RBC's operational risk policies, procedures, standards, and guidelines with diligence.
  • Foster a positive and productive work environment through effective communication and behavior.
  • Engage collaboratively with clients, colleagues, and service partners.
  • Contribute to team success by sharing insights, best practices, and building upon the ideas of others.

Qualifications for Success

Essential Requirements

  • Minimum of 3 years of experience in recovery and insolvency.
  • In-depth knowledge of RBC products, processes, and services.
  • Proficient in Collection Highway and Bankruptcy Highway systems.
  • Demonstrated commitment to performance, productivity, and delivering an exceptional client experience.
  • Strong organizational and prioritization skills.
  • Excellent verbal and written communication skills, with the ability to engage with internal and external partners.
  • Ability to understand complex concepts and possess regulatory and compliance knowledge related to Collections & Insolvency.
  • Willingness to work flexible hours within the operational schedule.

Desirable Attributes

  • Advanced problem-solving capabilities.
  • Exceptional analytical thinking skills.
  • Capacity to make informed decisions in uncertain situations.
  • Fluency in both English and French.

What We Offer

At RBC, we are committed to fostering an environment where we can all thrive. We value collaboration, innovation, and growth, and we strive to provide trusted advice to our clients while contributing positively to our communities. Our offerings include:

  • A comprehensive Total Rewards Program featuring competitive compensation and flexible benefits.
  • Supportive leadership focused on your professional development through coaching and growth opportunities.
  • The chance to make a meaningful impact and contribute to lasting change.
  • A dynamic, collaborative, and high-performing team environment.
  • Opportunities to build strong relationships with clients.
  • Career advancement potential for those who demonstrate excellence.

Commitment to Inclusion

At RBC, we embrace diversity and inclusion as essential components of innovation and growth. We are dedicated to creating inclusive teams and equitable workplaces where employees can bring their authentic selves to work. We actively address issues of inequity and systemic bias to support our diverse talent, clients, and communities.

We also strive to ensure an accessible candidate experience for all prospective employees. Please inform us if you require any accommodations during the recruitment process.

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