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Bilingual Recovery Officer
2 months ago
As a Bilingual Recovery Officer within the Royal Bank of Canada's Credit Management and Recoveries team, you will play a crucial role in maximizing recoveries after write-off, thereby minimizing the bank's losses. You will work closely with 3rd-party collection agencies to optimize recoveries for the bank.
Key Responsibilities- Handle inbound calls from customers, collection agencies, and internal service partners to assist with debt recovery and administration requests.
- Act as a National primary contact for designated agencies on our portfolio, ensuring seamless communication and collaboration.
- Review and approve settlement proposals from our agencies or customers, resolve complaints, and reconcile agency payments.
- Monitor and ensure that the Collection Agency is following the guidelines set forth in the Service Agreement with them through our day-to-day operations.
- Take initiative to contribute to the team on any gaps in service and assist with other products when volumes dictate.
- 3+ years of experience in Recoveries or debt collection.
- Strong written and verbal communication skills.
- Strong Organizational and Multi-tasking skills.
- Excellent negotiation and analytical ability.
- Availability to work shifts within the hours of 9am to 6pm, Monday to Friday.
- Bilingualism (English and French) required, as you will regularly interact with RBC partners and/or employees across Canada with English and French speaking needs.
- Working knowledge of Federal & Provincial Regulations surrounding Student Loans.
- Good Understanding of consumer lending products such as: visas, overdrafts, personal & business loans.
- Collection highway experience.
- A comprehensive Total Rewards Program.
- Leaders who support your development.
- Ability to make a difference and lasting impact.
We are committed to supporting flexible work arrangements when and where available. At Royal Bank of Canada, we thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
