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Insolvency Consultant, Credit Recovery Services

3 months ago


Mississauga, Ontario, Canada Royal Bank of Canada> Full time

Position Overview

What is the opportunity?

As an Insolvency Specialist, you will collaborate with departmental leaders within the Recoveries and Insolvency divisions to oversee daily operational tasks. Your responsibilities will include analyzing daily reports, preparing Risk Reports, and serving as a key contact for Insolvency Officers and external vendors. You will leverage your analytical and problem-solving abilities alongside delegated authorities to negotiate resolutions for delinquent, insolvent, and at-risk credit products, while safeguarding the financial integrity and reputation of the bank.

Key Responsibilities

  • Enhance both personal and team efficiency and quality to meet established Client Service Commitments (CSC's) and/or Service Level Agreements (SLA's).
  • Utilize extensive knowledge of various RBC products, processes, and services to educate team members on complex transactions and investigations.
  • Adhere to RBC's operational risk policies, procedures, and standards diligently.
  • Foster a positive and productive work atmosphere through effective communication and behavior.
  • Engage collaboratively with clients, colleagues, and service partners.
  • Contribute to team success by sharing insights, best practices, and building upon ideas from others.

Qualifications for Success

Essential Skills

  • Minimum of 3 years in recovery and insolvency-related roles.
  • In-depth understanding of RBC products, processes, and services.
  • Proficient in Collection Highway and Bankruptcy Highway systems.
  • Demonstrated commitment to performance, productivity, and delivering an exceptional client experience.
  • Strong organizational and prioritization skills.
  • Excellent verbal and written communication abilities, with the capacity to engage with internal and external partners.
  • Ability to comprehend complex concepts and regulatory compliance related to Collections and Insolvency.
  • Flexibility to work various shifts within standard business hours.

Desirable Attributes

  • Advanced problem-solving capabilities.
  • Exceptional analytical thinking.
  • Ability to make informed decisions in uncertain situations.
  • Fluency in both English and French.

What We Offer

At RBC, we are committed to excellence, innovation, and teamwork to provide trusted advice that empowers our clients and enriches our communities. We value our employees, encouraging personal growth and community impact.

  • A comprehensive Total Rewards Program that includes bonuses and flexible benefits, along with competitive compensation.
  • Supportive leadership focused on your development through coaching and growth opportunities.
  • Opportunities to make a significant impact and foster lasting relationships with clients.
  • Career advancement for those who strive for excellence.

Commitment to Inclusion

RBC is dedicated to diversity and inclusion, fostering an equitable workplace where all employees can be their authentic selves. We actively address inequities and systemic biases to support our diverse talent, clients, and communities.

We also aim to provide an accessible recruitment experience for candidates with varying abilities. Please inform us if you require any accommodations during the hiring process.