Claims Operations Manager
2 hours ago
At Co-operators, we're committed to creating peace of mind for our clients and communities. As a Claims Operations Manager, you'll play a key role in delivering exceptional client service, employee engagement, and meeting claims handling guidelines.
Key Responsibilities:- Lead and cultivate an inspired working environment that encourages mastery, autonomy, purpose, and resiliency for a diverse team.
- Create a client service culture and embed client engagement into the claim's operation, inspiring and motivating the claims team to provide the best claims experience in Canada.
- Develop and build service expertise and knowledge in the business operations and remain current on the claims technology to best serve our clients.
- Leverage analytics and partnerships to optimize decision making within the operation and file handling.
- Ensure our major event response is consistent and seamless for the client through support and coordination with the claims leadership teams.
- Provide daily support to claims staff in making sound decisions, policy interpretations, policy violations, quantum, assessment, negotiation, and settlement of claims in accordance with discipline practices, legislation, and company guidelines.
- Ensure the adequacy of manual reserves and implementation of the reserving policy and authorize claim payments and reserves up to $1,000,000.
- Coach and develop your team, recruit and select talent, recognize achievements, and manage performance to develop an agile team and achieve department objectives.
- Seven years of experience in claims, insurance or related business experience.
- Post-secondary education.
- Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP) designation.
- Successful experience in coaching, developing and leading others with a positive focus on teamwork and professionalism, and exhibits a high degree of autonomy and resiliency.
- Comprehensive knowledge of insurance policies and claims handling practices across all provincial jurisdictions.
- Understanding and knowledge of a successful contact centre environment.
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits, health and wellness, dental, disability and life coverage, mental health support and an employee assistance program.
-
Claims Operations Manager
7 days ago
Burlington, Ontario, Canada Co-operators Full timeAbout the RoleWe are seeking a highly skilled and experienced Claims Operations Manager to join our team at Co-operators. As a Technical Claims Supervisor, you will be responsible for managing the unit operations, providing leadership, coaching, and development to the staff to achieve claims objectives.Key ResponsibilitiesLead and cultivate an inspired...
-
Claims Operations Manager
1 week ago
Burlington, Ontario, Canada Co-operators Full timeAbout the RoleWe are seeking a highly skilled and experienced Claims Operations Manager to join our team at Co-operators. As a Technical Claims Supervisor, you will be responsible for managing the unit operations, providing leadership, coaching, and development to the staff to achieve claims objectives.Key ResponsibilitiesLead and cultivate an inspired...
-
Technical Supervisor, Claims Management
7 days ago
Burlington, Ontario, Canada Co-operators Full timeAbout the Role:We are seeking a highly skilled Technical Claims Supervisor to join our Claims team at Co-operators. As a Technical Claims Supervisor, you will be responsible for managing the unit operations, providing leadership, coaching, and development to the staff to achieve claims objectives.Key Responsibilities:Lead and cultivate an inspired working...
-
Technical Supervisor, Claims Management
7 days ago
Burlington, Ontario, Canada Co-operators Full timeAbout the Role:We are seeking a highly skilled Technical Claims Supervisor to join our Claims team at Co-operators. As a Technical Claims Supervisor, you will be responsible for managing the unit operations, providing leadership, coaching, and development to the staff to achieve claims objectives.Key Responsibilities:Lead and cultivate an inspired working...
-
Auto Claims Adjuster
7 days ago
Burlington, Ontario, Canada Co-operators Full timeJob Summary:We are seeking a skilled Auto Physical Damage Claims Adjuster to join our Claims team at Co-operators. As an Auto Physical Damage Claims Adjuster, you will be responsible for investigating and facilitating reported claims against policyholder coverages in accordance with Company and Regulatory guidelines.Key Responsibilities:Investigate and...
-
Auto Claims Adjuster
1 week ago
Burlington, Ontario, Canada Co-operators Full timeJob Summary:We are seeking a skilled Auto Physical Damage Claims Adjuster to join our Claims team at Co-operators. As an Auto Physical Damage Claims Adjuster, you will be responsible for investigating and facilitating reported claims against policyholder coverages in accordance with Company and Regulatory guidelines.Key Responsibilities:Investigate and...
-
Auto Damage Claims Specialist
3 weeks ago
Burlington, Ontario, Canada Co-operators Full timeAbout Co-operators Co-operators is a leading Canadian financial services co-operative dedicated to building a sustainable and resilient society. We prioritize our people, fostering a strong culture and development opportunities that empower our team to thrive and live our purpose. Our Claims team strives to provide peace of mind for our clients and...
-
Automobile Damage Claims Adjuster
4 weeks ago
Burlington, Ontario, Canada Co-operators Full timeCompany: Co-operators Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid Language: This role operates in English. Additional Information: There are 4 positions available. The Opportunity: At Co-operators, we are dedicated to fostering a sustainable and resilient society through our financial services. Our team...
-
Medical Claims Administrator
4 hours ago
Burlington, Ontario, Canada Organizational Solutions Inc. Full timeMedical Claims Administrator Job DescriptionYou'll work closely with our Senior Case Managers to assist with reports, new client program launches, and claims reviews. This role requires strong communication and organizational skills, with the ability to work independently or as part of a team, following established procedures.Key Responsibilities:Assist...
-
Medical Claims Administrator
2 hours ago
Burlington, Ontario, Canada Organizational Solutions Inc. Full timeMedical Claims Administrator Job DescriptionYou'll work closely with our Senior Case Managers to assist with reports, new client program launches, and claims reviews. This role requires strong communication and organizational skills, with the ability to work independently or as part of a team, following established procedures.Key Responsibilities:Assist...
-
Claims Examiner for Creditor Life and Disability
3 weeks ago
Burlington, Ontario, Canada Co-operators Full timeAbout Co-operators Co-operators is a leading Canadian financial services co-operative dedicated to building a sustainable and resilient society. We prioritize our people, fostering a strong culture and development opportunities that empower our team to thrive and live our purpose. Our Creditor Team Our national Creditor team strives to develop and deliver...
-
Automobile Damage Claims Specialist
4 weeks ago
Burlington, Ontario, Canada Co-operators Full timeCompany: Co-operators Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid Language: This role operates in English. Additional Information: There are 4 positions available. The Opportunity: As a prominent Canadian financial services cooperative, we are dedicated to fostering a sustainable and resilient society. Our...
-
Automobile Damage Claims Adjuster
4 weeks ago
Burlington, Ontario, Canada Co-operators Full timeCompany: Co-operators Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid Language: This role operates in English. Additional Information: There are 4 positions available. The Opportunity: At Co-operators, we are dedicated to fostering a sustainable and resilient society through our financial services. Our team...
-
Property Loss Claims Specialist
4 weeks ago
Burlington, Ontario, Canada Co-operators Full timeCompany: Co-operators Department: Co-operators P&C Claims Employment Type: Regular Full-Time Work Model: Hybrid Language: English is required, French is an asset. Job Grade: UN5 Hiring Manager: John Torosantucci Referral Award: No The Opportunity: As a prominent Canadian financial services cooperative, we are dedicated to fostering a...
-
Residential Property Claims Specialist
4 weeks ago
Burlington, Ontario, Canada Co-operators Full timeCompany: Co-operators Department: P&C Claims Employment Type: Regular Full-Time Work Model: Hybrid Language: English is required, French is an asset. Job Grade: UN5 Hiring Manager: John Torosantucci Referral Award: No The Opportunity: At Co-operators, we are a prominent Canadian financial services cooperative dedicated to fostering a...
-
Medical Claims Administrator
3 days ago
Burlington, Ontario, Canada Organizational Solutions Inc. Full time**Job Summary**We are seeking a highly organized and detail-oriented Medical Claims Administrator to join our team at Organizational Solutions Inc. in Burlington. As a key member of our team, you will work closely with our Senior Case Managers to assist with reports, the launch of new client programs, and claims review.**Key Responsibilities:**Assist Senior...
-
Medical Claims Administrator
3 days ago
Burlington, Ontario, Canada Organizational Solutions Inc. Full time**Job Summary**We are seeking a highly organized and detail-oriented Medical Claims Administrator to join our team at Organizational Solutions Inc. in Burlington. As a key member of our team, you will work closely with our Senior Case Managers to assist with reports, the launch of new client programs, and claims review.**Key Responsibilities:**Assist Senior...
-
Automobile Physical Damage Claims Specialist
7 days ago
Burlington, Ontario, Canada Co-operators Full timeAbout the Role:We are seeking a skilled Auto Physical Damage Claims Adjuster to join our Claims team at Co-operators. As an integral part of our team, you will play a key role in delivering exceptional claims service to our clients.Key Responsibilities:Investigate and facilitate reported claims against policyholder coverages in accordance with Company and...
-
Automobile Physical Damage Claims Specialist
1 week ago
Burlington, Ontario, Canada Co-operators Full timeAbout the Role:We are seeking a skilled Auto Physical Damage Claims Adjuster to join our Claims team at Co-operators. As an integral part of our team, you will play a key role in delivering exceptional claims service to our clients.Key Responsibilities:Investigate and facilitate reported claims against policyholder coverages in accordance with Company and...
-
Bilingual Claims Examiner
3 weeks ago
Burlington, Ontario, Canada Co-operators Full timeAbout CUMIS CUMIS is a leading Canadian financial services co-operative dedicated to building a sustainable and resilient society. We prioritize our people, fostering a strong culture and development opportunities that empower our team to thrive and live our purpose. The Opportunity: Our national Creditor team strives to develop and deliver market-leading...
