Client Partner, Psychological Health Specialist
1 week ago
We are seeking a highly skilled and experienced Client Partner, Psychological Health to join our team at Fraser Health. As a key member of our organization, you will play a critical role in supporting the development and implementation of strategic and operational initiatives designed to strengthen health, resilience, and well-being at individual, team, leader, and organizational levels.
Key Responsibilities- Design, develop, implement, and evaluate new and existing psychological health management systems to assess and address key psychosocial factors impacting workforce mental health.
- Provide leadership in the development and implementation of strategic and operational initiatives designed to support staff and medical staff in nurturing their self-care, well-being, and total health.
- Design, develop, and recommend new and innovative models for psychological health service delivery to meet the needs of staff and medical staff.
- Analyze existing systems and processes and make recommendations to optimize assessing and addressing key psychosocial factors impacting workforce psychological health.
- Partner with senior leaders and teams in designing and implementing change processes that engage stakeholders appropriately from initiation to integration of the change.
- Provide client services and programs in a way that increases leaders' capacity for coaching, process design, facilitation, and team development within their own teams by training and supporting leaders in how to host psychologically informed conversations.
- Deliver best in practice resilience training for staff, medical staff, teams, and leaders by leading the development, implementation, and maintenance of competency-based learning programs and continuing education of staff, integrating these with practice standards.
- Facilitate team development, and changes in group norms, values, and culture; identifies and uses instruments and surveys to analyze individual and group behavior; partners with clients in identifying possibilities for improvement; provides coaching supports to leaders towards increasing success in change integrations.
- Collaborate as directed with key provincial and regional committees such as Provincial Psychological Health Steering Committee and the Regional Psychological Health Committee.
- Meet with stakeholders to facilitate consensus, consultation, and the sharing of information; liaise with consultants, vendors, other health care entities, and external agencies.
- Keep current on the interpretation and application of National Standard for Psychological Health in the Workplace, relevant articles in the collective agreements, human rights legislation, and applicable other external regulations, provincial standards, practices, and protocols.
- Represent the Psychological Health department on selected internal and external technical committees as required, and provides status reports to the Leader, Psychological Health.
- Coordinates and leads project teams for the development of new training, processes, and tools to enhance psychological health services delivery. Ensures project deliverables are completed on time and on budget, as identified in the project plan.
- Provides leadership to external vendors or project team members as required.
- Remains current in the practice of organization development and leadership development by ongoing professional development; researches and implements cutting edge best practice in alignment with probable future needs in the organization.
- Evaluates Psychological Health and Safety services ensuring interventions meet client satisfaction.
We are looking for a candidate with a Master's Degree in Psychology, Organization Development, Leadership, Adult Education, or other equivalent Behavioral Science. Five years' recent related experience in psychological health and safety, organization development, and/or leadership development in an intermediate to large size organization is required. Preference will be given to candidates with work experience in healthcare settings.
CompetenciesThe ideal candidate will demonstrate the leadership practices of the Fraser Health Leadership Framework of Clear, Caring, and Courageous and creates the conditions for people to succeed. They will also possess the following professional/technical capabilities:
- Demonstrated knowledge of psychosocial factors impacting personal well-being and organizational health.
- Demonstrated knowledge of organization development theory and applications.
- Demonstrated group facilitation skills in an organization development role.
- Demonstrated knowledge of leadership and team development.
- Demonstrated knowledge of adult learning strategies and methodologies.
- Demonstrated ability to initiate, lead, analyze, organize, problem solve, and prioritize.
- Demonstrated expertise in conflict management.
- Demonstrated expertise in project management, particularly of change initiatives.
- Working knowledge of applicable regulations, legislation, policies, and procedures.
- Knowledge and understanding of computer technology, especially the fundamentals of word processing, spreadsheets, graphics, database, and CD ROM.
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