Front Desk Representative
5 days ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pomeroy Lodging LP. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in creating a warm and welcoming experience for them.
Key Responsibilities
- Provide exceptional customer service to guests, responding promptly and professionally to their inquiries and concerns.
- Manage the front desk, lobby, and guest entrance to ensure a positive first impression for our guests.
- Process guest check-ins and check-outs, register transactions, and provide information on hotel services and room locations.
- Efficiently book guest reservations and handle guest requests in a timely and courteous manner.
- Maintain accurate records of guest arrivals, departures, and in-house activities.
- Collaborate with other hotel staff to ensure seamless guest experiences.
Requirements
- Previous experience in a front desk or hotel role is an asset.
- Proficient in English and excellent communication skills.
- Tech-savvy and able to learn new systems quickly.
Working Conditions
This role may include dayshift, afternoon, or evening shifts, any day of the week or weekend, and occasional night audit shifts if needed. The position requires long periods of standing and may involve lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.
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