Front Desk Representative

2 weeks ago

Edmonton, Alberta, Canada Pomeroy Kananaskis Mountain Lodge Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pomeroy Kananaskis Mountain Lodge.

About the Role

As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.

Key Responsibilities

  • Provide friendly, attentive, and professional service to guests, responding promptly to their needs and resolving any issues that may arise.
  • Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are readily available.
  • Process guest check-ins and check-outs, register transactions, and provide information on hotel services and room locations.
  • Efficiently book guest reservations and manage room assignments.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.

Requirements

  • Previous experience in a front desk or customer service role is an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Proficient in English and able to communicate effectively with guests from diverse backgrounds.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Working Conditions

This role may require working a variety of shifts, including days, evenings, and weekends. The position may also involve standing for long periods and lifting or bending to perform tasks.

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