Senior Manager of Founder Success

4 weeks ago

Kitchener, Ontario, Canada Communitech Technology Association Full time

Senior Manager of Founder Success

Empowering Founders to Thrive

At Communitech, our focus is on the heart of innovation: the founders.

Founded by tech entrepreneurs, we recognized the necessity for a supportive community to foster the ongoing success of Canada’s tech landscape. Our unique position as an innovation hub is a testament to our commitment.

Since our inception, our mission has remained clear. We are dedicated to assisting founders at every phase of their journey, offering accelerated pathways to talent acquisition, funding, and market access.

As Canada’s premier tech accelerator, we enable founders to:

  • Recruit and retain top-tier talent
  • Secure funding at various stages of growth
  • Engage with major clients both domestically and internationally
  • Connect with a network of peers, mentors, and partners across Canada

We are eager to expand our team with individuals who are passionate about our mission and ready to champion the success of our founders. If you thrive in collaborative environments, are results-driven, and are an advocate for Canadian technology, we invite you to learn more about our organization.

Communitech operates in a hybrid model, emphasizing the importance of in-person interactions. Our team members are encouraged to work from our facilities a minimum of two days each week, while enjoying a flexible, people-centered workplace that promotes work-life balance.

As the Senior Manager of Founder Success, reporting to the Director of Founder Services, you will engage with a diverse range of Scale-up and Startup member companies. Your primary objective will be to identify their needs by liaising with key stakeholders, evaluating organizational requirements, and providing guidance or connecting them with necessary resources.

Key Responsibilities

  • Establish and nurture trusted relationships with leadership teams and key stakeholders within assigned member companies
  • Facilitate connections to relevant internal and external resources by gaining a comprehensive understanding of their needs
  • Offer strategic business insights to assist companies in their growth and scaling efforts
  • Link companies with our network of coaching professionals and programs as appropriate
  • Serve as the primary contact for specific matters related to assigned members
  • Assist in the annual validation of member lists
  • Develop and enhance a supportive community for founders, including organizing quarterly gatherings and maintaining regular communication
  • Identify emerging trends and challenges within company verticals to inform program development
  • Document client interactions in our CRM system
  • Contribute to various projects and initiatives as required, with responsibilities subject to change

Qualifications

  • Proven ability to communicate, present, and influence effectively at all organizational levels, particularly with executive and C-suite members
  • Experience in product development, project management, marketing, and/or sales, with a focus on bringing products to market and driving growth
  • Sales experience is advantageous
  • Strong understanding of the customer discovery process
  • Experience in delivering client-centric solutions tailored to the needs of scaling ventures
  • Preferred background in leading teams and businesses
  • Knowledge and experience in building and sustaining peer communities
  • Adaptable and responsive to shifting priorities and requirements
  • Collaborative team player who contributes to shared objectives
  • Creative problem-solver with innovative solutions to complex challenges
  • Genuine passion for supporting and nurturing startups and scaling companies
  • Familiarity with the Canadian tech ecosystem and beyond
  • Experience in customer success management or related fields is a plus
  • Proficiency in Salesforce or other CRM platforms
  • Ability to maintain composure in high-pressure situations
  • Strong analytical capabilities

Application Process

Interested candidates are encouraged to submit their resume and cover letter online.

We appreciate all applicants; however, only those selected for an interview will be contacted. All applications will be treated confidentially. Communitech values diversity and inclusion and welcomes applications from all qualified individuals, including those from underrepresented groups. We are committed to providing accommodations to candidates with disabilities throughout the recruitment process.

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