Steakhouse Manager

2 months ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our company culture is built on a foundation of teamwork, innovation, and a passion for delivering unforgettable moments for our guests.

About the Location:

Our Whistler resort is nestled in the heart of the Canadian wilderness, offering breathtaking views and endless opportunities for outdoor adventure. As a Restaurant Manager, you will be part of a dynamic team that is dedicated to providing exceptional dining experiences for our guests.

About the Role:

We are seeking a highly skilled and experienced Restaurant Manager to oversee the daily operations of our Sidecut restaurant. As a key member of our culinary team, you will be responsible for ensuring exceptional customer service, managing restaurant staff, maintaining quality standards, and maximizing profitability.

Key Responsibilities:

  • Recruit, train, and supervise restaurant staff, including waitstaff, server assistants, and hosts.

  • Schedule shifts and manage staff rotations to ensure optimal coverage during peak hours.

  • Provide coaching, guidance, and performance feedback to employees to maintain high service and performance standards.

  • Foster a positive work environment, encourage teamwork, and resolve any staff-related issues or conflicts.

  • Maintain a strong focus on guest satisfaction, ensuring that guests have an exceptional dining experience.

  • Interact with customers, handle complaints or concerns, and address any issues promptly and professionally.

  • Monitor service quality, table turnover, and overall guest satisfaction, taking appropriate actions to improve where necessary.

  • Regularly review customer feedback and make necessary adjustments to improve service and exceed guest expectations.

  • Oversee daily restaurant operations, including opening and closing procedures, ensuring compliance with health and safety regulations.

  • Manage inventory, ordering, and stock control to minimize waste and maximize profitability.

  • Analyze financial reports and implement strategies to achieve financial targets in collaboration with the marketing and culinary teams.

  • Implement cost-control measures, monitor expenses, and work towards optimizing operational efficiency.

  • Collaborate with the marketing team to develop and implement promotions, special events, and marketing initiatives to attract and retain customers.

  • Work closely with the culinary team to develop and refine the steakhouse menu, ensuring a diverse selection of high-quality dishes.

  • Ensure consistent food quality, presentation, and portion sizes through regular inspections and staff training.

  • Monitor food preparation, cooking techniques, and adherence to food safety standards to maintain excellence in food quality.

  • Ensure compliance with local, state, and federal regulations, including health and safety standards, liquor licensing, and employment laws.

Requirements:

  • Previous experience as a restaurant manager, preferably in a steakhouse or high-end dining establishment.

  • Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.

  • Excellent customer service and communication skills.

  • Sound knowledge of restaurant operations, including food and beverage management, staffing, and financials.

  • Proven track record in driving sales, achieving targets, and managing costs.

  • Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

  • Knowledge of health and safety regulations and compliance.

  • Flexibility to work evenings, weekends, and holidays as required.

What We Offer:

  • Competitive salary, wages, and a comprehensive benefits package.

  • Excellent training and development opportunities.

  • Complimentary accommodation at other Four Seasons Hotels and Resorts.

  • Complimentary dry cleaning for employee uniforms.

  • Complimentary employee meals.

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