Personal Banking Associate

1 day ago

Thunder Bay, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and customer-focused Personal Banking Associate to join our team. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch's customer experience.

Key Responsibilities
  • Customer Service: Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience.
  • Lobby Leadership: Act as the premier lobby leadership branch representative, by greeting and engaging customers in a range of advice, service, educational, digital, and informational conversations.
  • Product Knowledge: Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions.
  • Training and Education: Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends.
  • Product Promotion: Educate and promote TD Bank products and services which align to customer needs, with specific focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.) as well as personal unsecured lending.
  • Problem Resolution: Point of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessary.
  • Branch Maintenance: Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines.
  • Frontline Support: Support the frontline with transactions, both cash and non-cash, as scheduled.
Requirements
  • Education: High School diploma and/or 1+ years of relevant experience.
  • Skills: Developed knowledge and skills to offer service and advice for a range of product and services.
  • Experience: 1+ years of relevant experience.
About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions. We are committed to delivering legendary customer experiences and building capabilities to shape the future of banking.

We offer a competitive benefits package, career development opportunities, and a collaborative work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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