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Personal Banking Associate

2 months ago

Thunder Bay, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
About the Role

We are seeking a highly skilled and customer-focused Personal Banking Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities
  • Customer Experience
    • Create a positive and memorable experience for every customer interaction
    • Contribute to the ongoing improvement of the overall branch customer experience
  • Relationship Building
    • Act as the premier lobby leadership branch representative, greeting and engaging customers in a range of advice, service, educational, digital, and informational conversations
    • Use your ability to discover and advise on meeting/exceeding customer needs by asking curious questions
  • Product and Service Knowledge
    • Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends
    • Educate and promote TD Bank products and services which align to customer needs, with specific focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.) as well as personal unsecured lending
  • Problem Resolution
    • Point of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessary
  • Branch Operations
    • Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines
    • Support the frontline with transactions, both cash and non-cash, as scheduled
Requirements
  • Education
    • High School diploma and/or
    • 1+ years of relevant experience
    • Post-Secondary or Undergraduate degree (in related field) preferred
  • Skills and Abilities
    • Developed knowledge and skills to offer service and advice for a range of product and services
    • Broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity / risk
    • Provides recommendations and guidance to customers and/or internal partners
    • Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes
About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

What We Offer

We offer a competitive compensation package, including a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.