Senior Vice President of Case Management
1 week ago
We are seeking a highly experienced and skilled Senior Vice President of Case Management to join our team at Global Excel Management. As a key member of our leadership team, you will be responsible for establishing a clear vision, ensuring client satisfaction, and optimizing operational efficiency.
Key Responsibilities- Develop and implement a strategy for cross-site case management, including common processes and tools for the Canadian Case Management teams;
- Establish global metrics and service standards;
- Support the development of new services and client implementation strategies in cooperation with other departments;
- Develop and communicate a vision for the Case Management function that is aligned with the Global corporate vision and establish service standards;
- Oversee strategic projects and initiatives, in collaboration with the Canadian leadership team and our Global Operations team;
- Develop and execute on our digital transformation roadmap and initiatives;
- Implement and achieve the annual operating plan within budget;
- Prepare and propose a long-term forecast and capacity plan;
- Develop, sign-off, and achieve client SLAs;
- Ensure that our client's contractual commitments and quality standards are managed and met;
- Successfully manage and report the day-to-day operations productivity and performance index;
- Create, develop, and lead a high-performing leadership team;
- Ensure the alignment of plans, cascade of objectives, and coherence of communication throughout the organization;
- Foster and promote an empowerment and continuous learning environment;
- Facilitate ongoing and frequent communication of business strategy and results to employees;
- Perform additional duties based on business and departmental needs.
- Bachelor's degree in administration or customer service (or relevant experience);
- Medical education would be considered an asset;
- Minimum of 10 years of case management experience in senior leadership positions;
- Excellent verbal and written communication skills in English; French or Spanish is an asset;
- Bilingualism considered an asset (French and English);
- Travel insurance industry knowledge, travel insurance underwriting/policy knowledge;
- Experience in Assistance & Case Management best practices and technology;
- Understanding of North American & international medical systems is considered a strong asset.
- Global Excel Management offers a professional future with a competitive compensation including base salary, performance bonus and benefits;
- Please reach out to your local HR department if you would like to know more about benefits offered in your site.
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