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Senior Vice President, Asset Management

2 months ago


Windsor, Ontario, Canada Global Excel Management Full time
About the Role

The Senior Vice President, Asset Management will lead the Case Management department in delivering high-quality, cost-efficient case management services to North American underwriters.

Key Responsibilities
  • Develop and implement a strategy for cross-site case management, including common processes and tools for the Canadian Case Management teams.
  • Support the development of new services and client implementation strategies in cooperation with other departments.
  • Develop and communicate a vision for the Case Management function that is aligned with the Global corporate vision and establish service standards.
  • Oversee strategic projects and initiatives, in collaboration with the Canadian leadership team and our Global Operations team.
  • Develop and execute on our digital transformation roadmap and initiatives.
  • Ensure that our client's contractual commitments and quality standards are managed and met.
  • Successfully manage and report the day-to-day operations productivity and performance index.
Requirements
  • Bachelor's degree in administration or customer service (or relevant experience).
  • Medical education would be considered an asset.
  • Minimum of 10 years of case management experience in senior leadership positions.
  • Excellent verbal and written communication skills in English, French or Spanish is an asset.
  • Bilingualism considered an asset (French and English).
  • Travel insurance industry knowledge, travel insurance underwriting/policy knowledge.
  • Experience in Assistance & Case Management best practices and technology.
  • Understanding of North American & international medical systems is considered a strong asset.
About Global Excel Management

Global Excel Management offers a professional future with a competitive compensation package, including base salary, performance bonus, and benefits. We are a company that values our employees and provides opportunities for growth and development.