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Front Desk Associate
1 week ago
Job Title: Front Desk Associate
Job Summary:
We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Gold's Gym British Columbia. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a positive experience for everyone who walks through our doors.
Key Responsibilities:
- Greet Members and Guests: Greet members and guests enthusiastically to encourage a positive culture at the club.
- Resolve Customer Inquiries: Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, email, and in-person encounters.
- Monitor Member Check-ins: Monitor member check-ins and check-in guests ensuring all policies and processes are followed.
- Direct Guests and Appointments: Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
- Complete Guest Check-in Procedures: Complete all guest check-in procedures.
- Process Point of Sale Items: Process point of sale items, such as retail and concession sales.
- Check in Members and Guests: Check in all members and guests using the proper registration procedures.
- Distribute Membership Materials: Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed.
Requirements:
- Service Driven: Service driven with an enthusiastic attitude.
- Previous Customer Service Experience: Previous customer service experience required.
- High School Diploma: High school diploma required.
- Excellent Communication Skills: Excellent written and verbal communication skills.
- Valid First Aid Certification: Valid First Aid certification an asset.
- Fluent in English: Fluent in English - Ability to speak other languages an asset.
- Proficient in Microsoft Office: Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
- Cash Handling Experience: Knowledge of cash handling/previous experience with POS terminals.
- Reliable Transportation: Ability to work both alone and in groups. Critical thinking/problem solving skills. Must have reliable transportation (important for openers and closers due to limited bus services in this area).
Work Schedule:
- Availability: Must be available 3 days (can work up to 5 days open/mids).
- Shifts: Must be available to work 4:45am-9:45am - 3 days Monday to Friday. Must be available to work 1 weekend day - open to mid day. Training shifts may be early mid day for the first 7-10 days of employment.
What We Offer:
- Positive Team Environment: Positive, rewarding, and collaborative team environment.
- Complimentary Club Membership: Complimentary club membership.
- Discounts: Discount on Gold's Gym merchandise and services.
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