Customer Service Ambassador
4 weeks ago
In our search for engaged employees looking to become part of a successful team, we offer a continuous learning environment that develops your individual career goals, a continuous improvement environment where all ideas are explored, engaged coaches and mentors who will provide guidance but also allow autonomy, a team atmosphere, a competitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings plan, support of professional memberships and certifications, and standard office hours; Monday to Friday from approximately 7:00am to 4:00pm.
We are currently looking for a Customer Service Representative to join our Customer Service Department. The Customer Service Representative is the first point of contact for Challenger customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customers' loads.
Key responsibilities of the Customer Service Representative include email communication to external customers, shippers and consignees, and internal partners, booking pickup and delivery appointments and scheduling as required, notifying external and internal customers of late arrival, tracing loads, inquiring on rates and capacity, answering incoming calls and transferring appropriately, data entering orders via EDI or manually inputting into the system, entering pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed, supplying accurate information/updates through online portals for various customers and weekly reporting, and troubleshooting problems including rescheduling and cancellation of loads.
To be successful in this role, you will need 1-2 years' of prior work experience in a Customer Service role, experience in the transportation industry considered an asset, a commitment to customer satisfaction and a customer-focused mentality, strong computer skills, excellent communication skills, strong organizational skills and the ability to work on multiple tasks simultaneously, creative and effective problem-solving ability, and a well-organized, enthusiastic, professional, and positive team member.
In return, we offer a competitive salary of $55,000 - $65,000 per year, commensurate with experience, a comprehensive benefits package, and opportunities for professional growth and development.
We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples. We thank all applicants; however, only those selected for an interview will be contacted.
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