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Technical Support Specialist

3 months ago

Port Coquitlam, British Columbia, Canada AMPM Systems Ltd. Full time
Position Overview

We are seeking a dedicated Technical Support Specialist to join our team at AM/PM Systems Ltd. This role is essential in ensuring that our users receive top-notch assistance with their technical needs.

Educational Requirements
  • Completion of College or CEGEP
Key Responsibilities
  • Facilitate access to computer networks for users.
  • Monitor and report on the efficiency of computer systems and networks.
  • Refer to user manuals, technical documentation, and other resources to identify and implement effective solutions.
  • Maintain a comprehensive log of issues and resolutions for the benefit of fellow technical support staff.
  • Prepare and configure equipment for employee use, ensuring the correct installation of cables, operating systems, and necessary software.
  • Deliver exceptional customer service to all users.
Experience Requirements
  • 1 to 2 years of relevant experience in a similar role.
Benefits
  • Comprehensive health care plan.
Employment Details
  • Type of Employment: Permanent
  • Working Language: English
  • Work Hours: 40 hours per week