Service Warranty Coordinator

4 weeks ago

Ottawa, Ontario, Canada Mattamy Homes Full time

Location:

Ottawa, Ontario (on-site role)

Company:

Mattamy Homes Canada

Department:

Warranty, Ottawa Division

Employment Type:

Full-Time

Reports to:

Senior Manager, Warranty

At Mattamy Homes, we pride ourselves on being leaders in innovative homebuilding and community development. Our success is built on a strong foundation of dedicated individuals who embody optimism, hard work, and support. We foster an environment where everyone is encouraged to express their unique perspectives and contribute meaningfully. Join us in our mission to positively influence the homebuilding sector and create sustainable living solutions that resonate with Canadian values.

Key Responsibilities:

  • Oversee the execution of warranty service operations, ensuring adherence to budgetary constraints, which includes: Collecting, reviewing, and scheduling warranty service requests for 30-day and year-end assessments. Addressing deficiencies promptly through mediation, arbitration, and inspections. Evaluating the quality of repairs conducted by Warranty Service Technicians and providing continuous support and guidance. Coordinating trade schedules to ensure timely completion of warranty service tasks.
  • Collaborate closely with Senior Builders and Trade Partners, maintaining open communication with the Construction team to address recurring deficiencies and homeowner feedback.
  • Lead and manage Warranty Service personnel through ongoing performance evaluations, professional development, coaching, and retention strategies.
  • Establish and nurture relationships with homeowners, demonstrating professionalism and effective conflict resolution skills, especially in challenging situations.
  • Handle emergency service requests post-closing, including urgent support for Model Homes and Sales Offices.
  • Ensure that site compounds are maintained in a clean and presentable condition.
  • Engage in community events and actively participate in training sessions at Mattamy University.

Qualifications:

  • Post-secondary degree or diploma in Business, Construction, Urban Planning, Leadership, or a combination of education and relevant experience.
  • A minimum of two years of demonstrated leadership experience.
  • Five years of experience in customer service or construction-related roles.
  • Experience in carpentry, electrical work, plumbing, drywall, and painting is advantageous.
  • Familiarity with trade contracts and Tarion regulations.
  • Strong customer service orientation with effective problem-solving capabilities.
  • Ability to prioritize tasks, meet deadlines, and manage fluctuating workloads.
  • Excellent organizational and time management skills, capable of thriving in a fast-paced environment.
  • Outstanding verbal and written communication skills.
  • Proficient in problem-solving and decision-making.
  • Self-motivated and able to work effectively both independently and as part of a team.

Preferred Qualifications:

  • Bilingual candidates are encouraged to apply.
  • Experience in the homebuilding industry is a plus.

At Mattamy Homes, we are committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applicants from all backgrounds and encourage those who meet most of the role requirements to apply. Your unique contributions are valued, and we are dedicated to supporting your growth and development.

Who We Are:

Mattamy Homes is North America's largest privately-owned homebuilder, with over 40 years of experience across Canada and the United States. Each year, we help thousands of families achieve their dream of homeownership. Our communities span the Greater Toronto Area, Ottawa, Calgary, and Edmonton.

Our Commitment:

We are dedicated to fostering a welcoming and accessible environment for all individuals. If you require accommodations during the selection process, please inform us, and we will work to meet your needs.

Qualified candidates will be contacted directly by our Talent Acquisition team.

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