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Construction Warranty Specialist
2 months ago
Job Summary
Claridge Homes is seeking a highly skilled and experienced Warranty Foreman to join our team. As a key member of our construction team, you will be responsible for ensuring the smooth operation of our warranty process, providing exceptional customer service, and working closely with our onsite warranty and construction teams.
Key Responsibilities
- Provide excellent customer service and respond to customer inquiries in a timely and professional manner.
- Liaise with the Site Super to ensure a smooth flow of customer care between construction and warranty.
- Manage the on-site warranty team, monitor attendance, punctuality, and productivity of site staff.
- Interview potential applicants and train all new site staff using provided training manuals.
- Perform assessments as required, provide clear communication on and monitor follow-up actions.
- Become familiar with all responsibilities and processes of site positions.
- Be able to step into any role when needed.
- Ensure weekly orders for site materials are submitted on time and orders are received accurately.
- Assess maintenance of model homes from time to time, as requested.
- Report any staffing concerns or escalated files to management.
- Work directly with trade partners, site staff, and homeowners.
- Manage electronic files and tracking systems to provide productivity reports as requested.
- Report on recurring issues or deficiencies with clear detail to help implement positive changes to the drafting and/or building process.
- Use critical thinking to resolve issues that arise with employees or customers.
- Consider both the CPGs and good customer service when determining warrantability of items.
- Review and approve the costing of non-warrantable repairs within a set limit.
- Ensure the Tarion Construction Performance Guidelines and repair times are met to avoid conciliations.
Requirements
- Strong understanding of new home construction terminology.
- Knowledge of the Ontario Building Code is an asset.
- Previous experience in new home warranty and understanding of the Tarion CPGs is required.
- Proficiency in English with excellent verbal and written communication skills.
- Must have strong computer knowledge (email, spreadsheets, Google platform).
- Must be highly organized and familiar with tracking and reporting.
- Excellent customer service skills.
- Ability to support the team through positive leadership.
- Self-directed with ability to work independently, and with little supervision.
- Punctual, reliable, with an excellent work ethic is paramount.
- Must have own vehicle.
What We Offer
Claridge Homes is committed to being an Equal Opportunity Employer. We offer a competitive salary and a comprehensive benefits package.
