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Warranty Coordinator, 30 Day

2 months ago


Ottawa, Ontario, Canada Minto Group Full time

Warranty Coordinator (12-Month Term)

Join our team at Minto, a company that has been building thriving communities for nearly 70 years. We are proud to have been named one of Canada's Best Managed Companies in 2024, a testament to our dedication to providing an exceptional employee experience.

We believe great employees like you are essential to our continued success. At Minto, we welcome change and celebrate new ideas. We provide you with the resources, professional training, and diverse opportunities to grow your career.

Your role on our team:

  • Provide customer service to homeowners, processing inquiries related to service, repairs, or outstanding work.
  • Check the Tarion portal daily to identify and print new conciliations and 30-day inspections.
  • Coordinate repair appointments for Customer Care, Trade Partners, and Homeowners.
  • Process Service Tech paperwork and schedules.
  • Print and distribute the "scheduled today" list to ensure successful work days.
  • Reschedule follow-up appointments as necessary.
  • Update Newstar, close calls, add notes, and ensure booking dates are accurate.
  • Process invoices in Newstar.
  • Manage vendor cards and the check-in/check-out process.
  • Send weekly Newstar aging reports to Trades.
  • Respond to telephone, email, and fax inquiries from Homeowners and Trade Partners.
  • Assist with resolving after-sales complaints.
  • Track and monitor active Customer files, ensuring completion within set deadlines.
  • Correspond with the Tarion Warranty Corporation regarding escalated files.
  • Coordinate repairs in model homes as necessary.
  • Order materials as instructed by Managers, Inspectors, or Techs.

We're looking for someone with:

  • A High School Diploma or College Diploma in Construction, Home Building, Administration, or a related discipline.
  • A minimum of five years of relevant work experience in customer service.
  • Proficiency in Microsoft Office (Word, Excel), Outlook.
  • Familiarity with Tarion Warranty Corporation Construction Performance Guidelines and Warranty Coverage.
  • Knowledge of construction processes and repair methods.
  • Strong communication, problem-solving, organizational, and attention to detail skills.
  • A customer service-focused and team-oriented approach.

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. If you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.