Keyholder - Store Operations Manager
1 week ago
About the Role:
Torrid is a leading fashion retailer that celebrates individuality and self-expression. As a Keyholder, you will play a critical role in delivering an exceptional customer experience and driving sales growth in our stores.
Key Responsibilities:
- Support the store management team in achieving sales targets and operational goals.
- Lead by example in providing outstanding customer service and selling skills to drive customer loyalty and retention.
- Collaborate with the management team to implement visual merchandising strategies and maintain a clean, consistent, and inviting store environment.
- Assume responsibility for store operations when the management team is absent, including acting as Manager on Duty.
- Perform register functions and use sales, promotion, and product knowledge to drive add-on sales.
Requirements:
- Previous retail management experience, preferably in a similar role, with a proven track record of leading teams to success and driving sales growth.
- Ability to multitask in a fast-paced environment and commit to creating an amazing customer experience.
- Flexibility to adapt to changing situations, environments, challenges, job duties, and work schedules.
- Strong fashion knowledge and ability to stay up-to-date with current trends.
Physical Requirements:
- Able to stand and walk around during scheduled hours.
- Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 pounds.
- Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.
What We Offer:
Torrid offers a comprehensive benefits package to our employees, which may include flexible schedules, associate discounts, monthly bonus potential, mental health resources, and an employee stock purchase program (ESPP).
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