Keyholder - Store Operations Manager

1 week ago


Peterborough, Ontario, Canada Torrid Full time

About the Role:

Torrid is a leading fashion retailer that celebrates individuality and self-expression. As a Keyholder, you will play a critical role in delivering an exceptional customer experience and driving sales growth in our stores.

Key Responsibilities:

  • Support the store management team in achieving sales targets and operational goals.
  • Lead by example in providing outstanding customer service and selling skills to drive customer loyalty and retention.
  • Collaborate with the management team to implement visual merchandising strategies and maintain a clean, consistent, and inviting store environment.
  • Assume responsibility for store operations when the management team is absent, including acting as Manager on Duty.
  • Perform register functions and use sales, promotion, and product knowledge to drive add-on sales.

Requirements:

  • Previous retail management experience, preferably in a similar role, with a proven track record of leading teams to success and driving sales growth.
  • Ability to multitask in a fast-paced environment and commit to creating an amazing customer experience.
  • Flexibility to adapt to changing situations, environments, challenges, job duties, and work schedules.
  • Strong fashion knowledge and ability to stay up-to-date with current trends.

Physical Requirements:

  • Able to stand and walk around during scheduled hours.
  • Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 pounds.
  • Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

What We Offer:

Torrid offers a comprehensive benefits package to our employees, which may include flexible schedules, associate discounts, monthly bonus potential, mental health resources, and an employee stock purchase program (ESPP).


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