Optical Retail Manager

4 weeks ago

Oakville, Ontario, Canada EssilorLuxottica Group Full time
Job Title: Assistant Manager - Oakville, ON

Job ID: 857400

Store: 001674 LensCrafters

Job Type: Full-Time

Total Rewards: Benefits/Incentive Information

Job Summary

As an Assistant Manager at LensCrafters, you will play a key role in driving business results and delivering exceptional customer experiences. You will be responsible for leading a team of sales associates, managing store operations, and implementing visual directives to maintain a high level of store appearance.

Key Responsibilities
  • Deliver quality and improvement to meet or exceed key performance indicators (KPIs):
  • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
  • Support the store manager in diagnosing the business and leveraging the synergies of Retail, Lab & Doctor to drive positive results.
  • Support store business plans to maximize sales and profit, leveraging strengths and addressing opportunities for recovery.
  • Partner with store manager to lead a team through strong knowledge and skills.
  • Provide training and guidance to team members.
  • Deliver clear and constructive feedback in a timely manner.
  • Inform store manager of any situation that may require any development or disciplinary action of others.
  • Support recruiting, help select high-caliber team, and create talent pipeline.
  • Follow guidelines to optimally staff store.
  • Show great pride in the store appearance and execute visual directives.
  • Strive to maintain positive working relationship with doctors.
  • Adhere to and ensure compliance of team to Company policies and procedures. Meet or exceed all goals.
  • Anticipate problems before they occur; explore underlying reasons and root cause; strive for long-term solutions to problems.
  • Perform and understand administrative duties.
  • Maintain a safe working environment for all.
  • Work a flexible schedule, including nights and weekends.
  • Under current and valid state Opticianry license perform the following:
    • Provide expertise and product knowledge on lens choices based on the patient's vision needs and doctor prescription.
    • Adjust and/or repair eyewear.
    • Presents and dispenses eyewear and creates a lasting impression.
    • Perform accurate digital measurements.
Requirements
  • High School graduate or equivalent
  • Current and valid state Opticianry license
  • 1+ year(s) management/supervisory experience with direct reports
  • Knowledge of retail operations, processes, and policies
  • Strong basic math skills
  • Familiarity with cash register, computers, and calculators
  • Must have a strong command of the English language for all written correspondence and oral communication
  • Strong communicator and listener
  • Demonstrated high-level of selling skills
  • Proven ability to problem solve
Preferred Qualifications
  • College degree or equivalent
  • Previous experience in leadership position within retail and customer service industry
  • Knowledge of basic optics
  • Knowledge of current store merchandise
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • Brand Final Inspector Certification
  • Brand Quality, Fitting, and Adjusting Program

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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