Technical Support Engineer – Electronics Solutions

2 months ago

Guelph, Ontario, Canada Connect Tech Inc. Full time
Technical Engineering Support – Advanced Technology

Connect Tech Inc. is seeking a skilled and driven professional to become a part of our Technical Support Engineering division. The Technical Support team collaborates closely with clients, our Design Engineers, Software Developers, and Sales/Manufacturing departments, providing extensive exposure to our product offerings, design processes, manufacturing challenges, and field-related concerns. This multifaceted and stimulating role will immerse candidates in intricate scenarios, necessitating technical expertise to address issues effectively. This position serves as an excellent stepping stone for those aspiring to pursue hardware and software Engineering roles within the organization.

Our engineering division interacts with prominent entities in the electronics sector, delivering computing solutions for Unmanned Systems across various domains, including ground, air, and maritime applications, defense, vision systems, machine learning, security, and finance, among others.

Key Responsibilities:

The ideal candidate will engage with Connect Tech's engineering team, supporting our latest product innovations. Responsibilities encompass:

  • Resolving intricate challenges utilizing state-of-the-art technological tools, including integrated development environments, high-bandwidth oscilloscopes, logic analyzers, and debuggers.
  • Conducting thorough quality assurance on our newest prototypes by validating software and hardware performance across diverse operating systems and testing environments.
  • Developing and designing application test code, testing software, benchmarking tools, and test scripts.
  • Collaborating with hardware and software engineering teams to resolve issues.
  • Delivering prompt and effective first-line support to external engineers and other technical clients utilizing Connect Tech's products.
  • Setting up, testing, and replicating customer hardware, software, networking, and application challenges.
  • Assisting our sales team by providing engineering insights both before and after sales.
  • Supporting our manufacturing department with failure analysis and modifications to test code.
  • Potentially requiring on-site product support or enhancements.
Essential Skills and Qualifications:
  • Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or a related field (New Graduates Welcome).
  • Outstanding verbal and written communication abilities.
  • Ability to learn quickly and thrive in a fast-paced environment.
  • Self-motivated and well-organized.
  • Exceptional analytical and problem-solving skills with a keen attention to detail.
  • Familiarity and interest in contemporary operating systems, including Linux L4T/Ubuntu/Fedora/Debian/RHEL and Windows 10 (down to XP).
  • Experience with C, Python, and relevant compilers in a Linux OS setting.
  • Understanding of computer bus and interconnection standards such as PCI Express, PCI, USB, SATA, CAN, I2C, SPI, RS-232/485.
  • Applicants must meet the criteria outlined in the Controlled Goods Regulations under the Canadian Defence Production Act, as well as the regulations set forth in the International Traffic in Arms Regulation (ITAR) Title 22, Parts of the United States Code of Federal Regulations.
Additional Assets:
  • Experience with Embedded Systems, NVIDIA Jetson, and GPUs.
  • Low-level C programming experience or familiarity with device drivers.
  • Experience with QNX, Android, or other embedded operating systems.
  • Knowledge of low-level networking protocols such as TCP, UDP, and familiarity with higher-level protocols like FTP, Telnet, SNMP, SNTP, and HTTP.
  • Ability to interpret electronic schematics.
  • Experience with FPGA tools such as Xilinx Vivado and Altera Quartus.
  • Background in Customer Support/Service.
What We Offer:
  • Engagement in a high-tech, cutting-edge technology sector, working on innovative products (Robots, Drones, Artificial Intelligence, Vision Systems, Military Systems).
  • Exciting collaboration as NVIDIA's largest embedded ecosystem partner, with numerous new GPU-based developments in progress.
  • Involvement in projects for clients in over 40 countries worldwide.
  • A dynamic and vibrant company culture with a friendly community atmosphere.
  • Employees exhibit great passion for their work within the embedded industry and continuously seek ways to elevate Connect Tech to new heights.
  • Competitive salaries, an appealing profit-sharing program, a comprehensive benefits package, and a casual business dress code.

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