Technical Support Engineer

2 months ago

Guelph, Ontario, Canada Connect Tech Inc. Full time
Technical Support Engineer - Advanced Systems

Connect Tech Inc. is seeking a skilled and driven professional to become a vital part of our Technical Support Engineering division. This team collaborates closely with clients, design engineers, software developers, and various departments including sales and manufacturing, providing a comprehensive understanding of our product offerings, design processes, manufacturing practices, and field-related challenges. In this multifaceted and stimulating position, candidates will encounter intricate scenarios that demand technical expertise for effective problem resolution. This role serves as an excellent foundation for future hardware and software engineering opportunities within the organization.

Our engineering team engages with prominent players in the electronics sector, delivering computing solutions for unmanned systems across land, air, and sea, as well as in defense, vision systems, machine learning, security, and finance, among other industries.

Key Responsibilities:

The ideal candidate will be part of Connect Tech's engineering group, providing support for our latest innovations. Responsibilities include:

  • Resolving intricate issues utilizing state-of-the-art technology tools such as integrated development environments, high-bandwidth oscilloscopes, logic analyzers, and debuggers.
  • Conducting thorough quality assurance on our latest prototypes by validating software and hardware functionality across various operating systems and testing environments.
  • Designing and developing application test code, testing software, benchmarking tools, and test scripts.
  • Collaborating with hardware and software engineering teams to address problem resolutions.
  • Delivering prompt and effective first-line assistance to external engineers and technical customers utilizing Connect Tech's products.
  • Setting up, testing, and replicating customer hardware, software, networking, and application issues.
  • Supporting the product sales team by providing engineering insights both before and after sales.
  • Assisting the manufacturing department with failure diagnostics and modifications to test code.
  • Potentially providing on-site product support or enhancements.
Essential Skills and Qualifications:
  • Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or a related field (New Graduates are encouraged to apply).
  • Strong verbal and written communication abilities.
  • A quick learner with a willingness to thrive in a fast-paced environment.
  • Self-motivated and well-organized.
  • Outstanding analytical and problem-solving skills with a keen attention to detail.
  • Familiarity with the latest operating systems, including Linux L4T/Ubuntu/Fedora/Debian/RHEL and Windows 10 (down to XP).
  • Experience with C, Python, and relevant compilers in a Linux OS environment.
  • Understanding of computer bus and interconnection standards such as PCI Express, PCI, USB, SATA, CAN, I2C, SPI, RS-232/485.
  • Applicants must meet the requirements outlined in the Controlled Goods Regulations under the Canadian Defence Production Act, as well as the regulations prescribed under the International Traffic in Arms Regulation (ITAR) Title 22, Parts of the United States Code of Federal Regulations.
Additional Assets:
  • Experience with Embedded Systems, NVIDIA Jetson, and GPUs.
  • Low-level C programming experience or familiarity with device drivers.
  • Experience with QNX, Android, or other embedded operating systems.
  • Knowledge of low-level networking protocols, including TCP, UDP, and familiarity with higher-level protocols such as FTP, Telnet, SNMP, SNTP, and HTTP.
  • Ability to interpret electronic schematics.
  • Experience with FPGA tools such as Xilinx Vivado and Altera Quartus.
  • Background in Customer Support or Service.
What We Offer:
  • Engagement in a high-tech, cutting-edge technology sector with leading-edge products (Robots, Drones, Artificial Intelligence, Vision Systems, Military Systems).
  • Exciting collaboration as NVIDIA's largest embedded ecosystem partner, with numerous innovative GPU-based developments in progress.
  • Opportunities to work on projects for clients in over 40 countries worldwide.
  • A dynamic and energetic company culture with a friendly community atmosphere.
  • A passionate workforce dedicated to advancing Connect Tech within the embedded industry.
  • Competitive salaries, an attractive profit-sharing program, a comprehensive benefits package, and a casual business dress code.

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