Customer Service Ambassador

2 months ago


Red Deer, Alberta, Canada CB Canada Full time

Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CB Canada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Travel Planning: Assist customers in planning their travel, including booking reservations, quoting fares, and providing information on routes and schedules.
  • Payment Processing: Process payments, handle cash, and assist with online booking processes.
  • Office and Cleaning Duties: Perform various office and cleaning duties to maintain a clean and organized work environment.

Requirements:

  • Previous Customer Service Experience: A minimum of 1 year of experience in a customer-facing role.
  • Availability: Must be available to work evenings and weekends.
  • Communication Skills: Excellent oral and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Superior problem-solving and decision-making skills, with the ability to think critically and resolve complex issues.
  • Teamwork: Ability to work well in a team environment, with a positive and friendly attitude.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Positive Work Environment: A positive and supportive work environment, with a focus on teamwork and customer satisfaction.


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