Customer Service Ambassador

2 weeks ago


Red Deer, Alberta, Canada Trail Appliances Ltd. Full time

At Trail Appliances Ltd., we're committed to delivering an exceptional customer experience, and we're looking for a talented Customer Service Ambassador to join our team.

Company Overview

Trail Appliances has been a leading independent appliance retailer in Western Canada since 1974. Our family-owned business has built a reputation on strong values, including unparalleled customer service, competitive pricing, and expert advice.

Our Story

We began with humble beginnings, renting out appliances at our bottle depot on Macleod Trail in Calgary. From there, we've grown to become one of the top retailers in the region, and we're proud to be recognized as an industry leader.

What We Offer

We're not just looking for any candidate - we're seeking someone who shares our passion for delivering exceptional customer experiences. As a Customer Service Ambassador, you'll be the face of our company, and you'll have the opportunity to make a real difference in the lives of our customers.

Job Description

We're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. In this role, you'll be responsible for providing exceptional service to our customers, both in-person and over the phone. You'll also be responsible for booking deliveries, processing payments, and performing other administrative tasks as assigned.

Required Skills and Qualifications

To be successful in this role, you'll need to have a strong work ethic, excellent communication skills, and the ability to work effectively in a team environment. You'll also need to be proficient in computer software and systems, and you'll need to be able to learn quickly and adapt to changing situations.

Benefits

We offer a comprehensive total rewards package, including competitive pay, excellent benefits, and opportunities for growth and development. Our benefits include personal care days, statutory holidays off, an employee and family assistance program, and staff incentives and rewards.

What You'll Be Doing

  • Assist and greet all customers in person and on the phone
  • Book deliveries
  • Process payments from customers
  • Filing and records management
  • Assist the manager with administrative tasks as assigned
  • Partner with sales consultants and team members to provide optimal customer solutions

Compensation

The salary for this position is $16.00 per hour, plus benefits and opportunities for growth and development.



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