Customer Service Ambassador
2 months ago
Customer Service Ambassador
Location: Red Deer, AB
CB Canada is currently seeking a Customer Service Ambassador to join our Red Deer ticket office. This is a part-time position working between 20 - 30 hours per week. Must have open availability including weekends with hours being between 8:30 am and 8:30 pm.
Key Responsibilities:
- Quote fares and rates, assist customers in planning travel times and routes
- Make/confirm/change and cancel reservations, process payments, handle cash
- Assist passengers with our online booking process, greet passengers during check in process
- Assist with inquiries and luggage storage, safely embark and disembark coaches
- Provide information on company policies and perform a variety of office and cleaning duties
Desired Qualifications:
- Previous customer service experience
- Evening and weekend availability required
- Numeracy
- Oral communication skills
- Ability to work well with others
- Superior problem solving and decision making skills
- Ability to learn and retain large amounts of changing information
- Proficient in Microsoft Office and use of a computer
- Friendly, service-oriented personality
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