Customer Service Ambassador

2 months ago


Red Deer, Alberta, Canada CB Canada Full time

Customer Service Ambassador

Location: Red Deer, AB

CB Canada is currently seeking a Customer Service Ambassador to join our Red Deer ticket office. This is a part-time position working between 20 - 30 hours per week. Must have open availability including weekends with hours being between 8:30 am and 8:30 pm.

Key Responsibilities:

  • Quote fares and rates, assist customers in planning travel times and routes
  • Make/confirm/change and cancel reservations, process payments, handle cash
  • Assist passengers with our online booking process, greet passengers during check in process
  • Assist with inquiries and luggage storage, safely embark and disembark coaches
  • Provide information on company policies and perform a variety of office and cleaning duties

Desired Qualifications:

  • Previous customer service experience
  • Evening and weekend availability required
  • Numeracy
  • Oral communication skills
  • Ability to work well with others
  • Superior problem solving and decision making skills
  • Ability to learn and retain large amounts of changing information
  • Proficient in Microsoft Office and use of a computer
  • Friendly, service-oriented personality


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