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Front Desk Coordinator

2 months ago

Maple Ridge, British Columbia, Canada Coast Mental Health Full time

Job Summary

In a manner consistent with the Coast's mission, philosophy, policies and objectives and under the direction of the Housing Manager, the Front Desk Attendant is responsible for monitoring the Front Desk/Reception area of the building.

Key Responsibilities

  • Greet guests and tenants in a professional and courteous manner.
  • Ensure and enforce community rules and regulations.
  • Manage keys and sign-in roster.
  • Interact with tenants and perform security duties for the facility, including monitoring the front door.
  • Patrool the building to ensure doors and windows are secure.
  • Perform reception-type duties, such as directing calls, receiving and relaying messages, engaging visitors, clients and guests, and responding to in-person inquiries in a professional and courteous manner.
  • Provide building information to clients, including safety systems, guest and visitor protocols.
  • Allow safe and timely access and egress to the building.
  • Perform other related duties as assigned.

Requirements

  • Grade 12 education or equivalent.
  • Certificate in Building Service or a Security Guard Training Certificate from a recognized college or equivalent combination of education, training, and 6 months experience.
  • Ability to work with people with a mental illness.
  • Ability to communicate effectively, both verbally and in writing.
  • Physical ability to carry out the duties of the position.
  • Ability to work independently and in cooperation with others.
  • Ability to operate related equipment.
  • Ability to organize and prioritize.
  • Ability to establish and maintain rapport with clients.
  • Ability to observe and recognize changes in clients.

About Coast Mental Health

Coast Mental Health is a leading mental health non-profit society in Canada, operating a wide range of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver.

Our Values

  • We believe in the person, not the disease.
  • We operate client-centered care under the principles of psychosocial rehabilitation.
  • We strive to be the best that we can be.
  • We hold Exemplary Status accreditation through Accreditation Canada.
  • We have won numerous awards for our innovative programming.