Customer Service Desk Associate

4 weeks ago


Maple Ridge, British Columbia, Canada Walmart Canada Full time

As a Customer Service Desk Associate at Walmart Canada, you will provide friendly and professional customer service, represent company values, and maintain security in front-end operations. Key responsibilities include assisting customers, processing refunds and exchanges, and maintaining sales tax exempt records. The role requires strong communication skills and attention to detail. The minimum rate of pay for this position is $17.55, with the rate determined based on relevant experience. Walmart will accommodate the disability-related needs of associates as required by law. The ideal candidate will be a team player with excellent customer service skills. The following are the key responsibilities of the role:** Properly follows Refund Automation procedures according to Company guidelines. Properly completes all defective slips. Assists customers with information, refunds, exchanges, and directions. Maintains sales tax exempt records. Ensures all damaged merchandise is sent to Claims for processing. Ensures returned merchandise is verified against refund slips prior to being returned to the sales floor. Ensures all items are scanned correctly before being returned to the sales floor. **Minimum qualifications include:** High school diploma or equivalent. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment. Strong attention to detail and organizational skills. **Preferred qualifications include:** Previous customer service experience. Knowledge of retail operations. Ability to work a flexible schedule.



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