Receptionist and Scheduler Coordinator

2 weeks ago


Maple Ridge, British Columbia, Canada Retirement Concepts Full time

About Our Community

At Retirement Concepts, we strive to create a warm and welcoming environment for our residents and staff. We prioritize teamwork, respect, and dignity in all our interactions. Our goal is to foster growth, development, and meaningful connections among our team members.

About the Role

The Receptionist/Scheduler is a key member of our community team, responsible for providing exceptional customer service and support. This role involves managing the front desk, scheduling staff, and ensuring a seamless experience for residents and visitors.

Key Responsibilities

  • Foster a positive and collaborative team culture, promoting open communication and mutual respect.
  • Monitor and respond to emergency call systems, providing timely assistance when needed.
  • Coordinate and maintain all front desk functions, ensuring a professional and welcoming atmosphere.
  • Greet and communicate with residents, staff, and visitors in a courteous and respectful manner.
  • Answer and transfer phone calls, taking messages when necessary.
  • Book appointments and meeting rooms for various managers and staff.
  • Adhere to community policies and procedures, ensuring a safe and efficient work environment.
  • Support other departments in an administrative capacity, as needed.
  • Review and report unfilled shifts, casual call-ins, and staff availability concerns.
  • Assist the administrative team with clerical tasks, such as resident billing and invoicing.
  • Participate in community and education programs, promoting ongoing learning and growth.

Requirements and Qualifications

  • High school diploma or equivalent, with recent experience in a related field or an equivalent combination of education and experience.
  • Ability to plan, organize, and prioritize tasks with multiple deadlines.
  • Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Proficiency in Microsoft Office, including Excel and Word.
  • Basic accounting and payroll experience an asset.
  • Ability to demonstrate empathy, patience, and a customer-focused approach in all interactions.
  • Ability to read, write, and speak English proficiently, with a strong understanding of verbal and written instructions.
  • Vulnerable sector Criminal Record Check required, in accordance with provincial guidelines.
  • Must be in good physical health, with the ability to perform repetitive tasks, lift, squat, bend, stand, and walk as required.

Retirement Concepts is an equal opportunity employer.



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