Technical Support Specialist

1 week ago

Vancouver, British Columbia, Canada Microsoft Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our Customer Service & Support (CSS) team at Microsoft. As a Technical Support Engineer, you will play a critical role in delivering exceptional customer experiences and resolving complex technical issues.

Responsibilities
  • Respond to and resolve customer issues through troubleshooting, collaboration, and research.
  • Collaborate with cross-functional teams to resolve technical issues and improve product functionality.
  • Develop and maintain technical knowledge and expertise in Microsoft products and services.
  • Provide feedback to product groups on functionality and identify potential defects.
  • Participate in case triage meetings and share knowledge with other engineers to contribute to rapid customer solutions.
Requirements
  • 5+ years of technical support, technical consulting experience, or information technology experience.
  • Ability to meet Microsoft, customer, and/or government security screening requirements.
  • Strong problem-solving, collaboration, and research skills.
  • Excellent communication and customer service skills.
Preferred Qualifications
  • 2+ years of Security Incident Response experience with recent operational security experience.
  • 2+ years of experience with Azure Identity or M365 clouds.
  • Experience performing cloud incident response investigations and/or business email compromises.
  • Automation skills (PowerShell and/or Python, Java, or a similar language).
  • Demonstrated experience learning new technologies.
About Microsoft

Microsoft is a global leader in technology and innovation, committed to empowering every person and organization on the planet to achieve more. We are a diverse and inclusive company, dedicated to creating a culture of respect, integrity, and accountability.

What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and collaborative work environment.
  • Access to cutting-edge technology and innovation.

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