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Technical Support Specialist

2 months ago

Vancouver, British Columbia, Canada Travlink Employment Consulting and Travel Ltd. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Travlink Employment Consulting and Travel Ltd. as a temporary employee. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and employees.

Key Responsibilities
  • Technical Support: Provide technical assistance and support to clients and employees, including troubleshooting and resolving technical issues with computer systems and networks.
  • Incident Management: Manage incidents and provide timely and effective solutions to technical problems.
  • Customer Service: Provide excellent customer service and respond to user inquiries and concerns in a professional and courteous manner.
  • Equipment Setup: Set up equipment for employee use, including installing cables, operating systems, and software.
  • Problem Solving: Research and implement solutions to technical problems, using user guides, technical manuals, and other documents.
Requirements
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Skills: Excellent technical skills, including knowledge of computer systems, networks, and software. Strong communication and problem-solving skills.
Work Environment

This is a temporary position in a fast-paced environment. The successful candidate will be able to work under pressure, meet tight deadlines, and perform repetitive tasks with attention to detail.

Benefits
  • Health Benefits: Dental plan, health care plan, and paramedical services coverage.