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Front Office Associate

3 months ago

City of Cold Lake, Canada Employment and Social Development Canada Full time
Position Overview

Employment Type: Permanent, Full-time

Shifts: Evening, Night, Weekend, Early Morning, Morning, and to be determined

Job Summary

We are seeking a dedicated individual to join our team as a Front Desk Clerk. This role is essential in ensuring a welcoming and efficient experience for our guests.

Qualifications
  • Completion of secondary school education is required.
Experience

No prior experience is necessary as training will be provided. Please note that this position requires physical presence at the workplace, and remote work is not an option.

Key Responsibilities
  • Welcome guests upon arrival and manage room assignments.
  • Handle group check-ins and check-outs efficiently.
  • Manage room reservations, including taking, modifying, and canceling bookings.
  • Inform guests about hotel amenities and services available.
  • Provide insights on local attractions and points of interest.
  • Process guest departures, including calculating charges and handling payments.
  • Maintain accurate records of room availability and reservations.
  • Adhere to safety and emergency protocols.
  • Perform clerical tasks such as faxing, filing, and photocopying.
  • Answer phone calls and relay messages as needed.
  • Assist guests with special requirements.
  • Deliver exceptional customer service at all times.
Eligibility Criteria

Applicants must meet the following:

  • Must be a Canadian citizen, or a permanent or temporary resident of Canada.
  • Must possess a valid Canadian work permit.

Note: Applications from individuals not authorized to work in Canada will not be considered.

Application Deadline