Front Office Manager

5 months ago

Quebec City, Canada Hôtel Travelodge Québec Full time

**Work place**:3125 boulevard Hochelaga, Québec, Quebec, Canada, G1V4A8

**Status**: Full time

**Salary**: Starting at 55 000$ per year

Located at the entrance of Quebec City, near the main bridges and highways, Travelodge Quebec is easily accessible. Whether you're coming to develop your transferable skills or to build a career, you'll appreciate this dynamic team.

Reporting to the General Manager, you will lead and supervise all operations of the front office service, including receptionists, telephone operators, concierge staff, and night auditors. Your areas of responsibility will include the reception personnel. You will direct and work with your team to successfully execute all front-office operations, including guest check-in and check-out procedures. You will work to establish a safe and secure environment for all guests and associates. You strive to continually improve guest and employee satisfaction and maximize the department’s financial performance.

**Responsibility**:

- Uses interpersonal and communication skills to lead, influence, and encourage others;
- Encourages and reinforces mutual trust, respect, and cooperation among team members.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Achieves and exceeds objectives
- Manages daily operations, ensures quality, standards, and meets daily customer expectations.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Keeps the reception team focused on the sensitive components of operations.
- Understands the importance of front-office operations and its impact on accommodation in general.
- Addresses customer complaints and ensures all customer issues are resolved.
- Ensures compliance with all policies, standards, and procedures of the department.
- Coordinates activities with other hotel departments to facilitate communication.
- Improves service by communicating and helping the team understand customer needs, providing advice, feedback, and individual coaching as necessary.
- Analyzes customer feedback and satisfaction results to identify areas for improvement.
- Responds to customer problems and complaints and manages them.

**Skills**:

- Strong customer service and interpersonal skills
- Leadership and decision-making ability
- Prioritization skills and ability to handle multiple tasks at once
- Stress tolerance and strong adaptability in a constantly changing environment
- Teamwork skills, autonomy, versatility, and initiative.
- Ability to learn and quickly understand different PMS and software such as Hotello.
- Good knowledge of the union environment.
- Ability to learn fast.

**Languages**:Bilingualism (French and English) both orally and in writing is required in this position, as we serve an international clientele.

**_ Who we are:_**

**_ Why join our team:_**
- In addition to competitive salaries, we offer social benefits such as group insurance, which includes life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 virtual access to health professionals through the employee assistance program. You have personal days and vacation time that are scheduled according to the department and hotel you are joining. A bonus is also provided through our referral program and much more._
- Social life is at the heart of the company, especially after the pandemic, and each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you in your career path within the company._
- We believe in teamwork and are committed to creating a highly performing team, whether through training or by solidifying team relationships. We admire our employees who take on professional challenges and support them in their achievement. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you._

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