Front Office Director

1 month ago


Lake Louise, Canada Accor Hotels Full time

{"h1": "Director of Front Office Role Summary", "p": "As a Director of Front Office at Accor Hotels, you will lead the front office division in delivering exceptional guest services, driving service enhancements, and building colleague engagement. You will be responsible for overseeing the day-to-day operations of the front desk, guest services, concierge, and royal service teams. This is a key leadership role that requires strong strategic leadership and interpersonal skills to drive business success.", "h2": "Key Responsibilities", "ul": ["Lead the front office division in all areas, including front desk, guest services, concierge, and royal service", "Ensure service standards and individual performance align with Accor Values", "Review departmental profits, payroll expenses, rooms' expenses, cost per occupied room, previous day's occupancy, and room revenues", "Conduct daily briefings with teams and review information pertinent to the day's business", "Prepare weekly work schedules according to staffing guidelines and labor forecasts", "Conduct weekly meetings with departmental managers and review information pertinent to the week's business", "Observe and review guest feedback/comments and provide coaching to ensure guest needs are met", "Monitor and handle guest complaints in an expedient and effective manner", "Act as the ALL Limitless program champion and drive loyalty", "Manage hotel room inventory on a daily basis", "Provide training and development opportunities for all team members", "Conduct annual/semi-annual performance reviews for all managers"]}



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