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Branch Manager II

2 months ago

Magog, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary

The Toronto-Dominion Bank (Canada) is seeking a highly skilled and experienced Branch Manager II to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for managing a medium to large-sized branch, overseeing a team of service and advice colleagues, and promoting a positive customer and colleague experience.

Key Responsibilities

  • Manage a medium to large-sized branch, overseeing a team of service and advice colleagues and promoting a positive customer and colleague experience.
  • Lead, coach, and develop a team of service and advice colleagues on services, product, and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience.
  • Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participate in the negotiation and resolution where necessary.
  • Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
  • Contribute to the execution and achievement of the team and the branch's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the branch in the execution of advice plan/objectives.
  • Provide oversight of branch premises and ensure the customer and colleague areas are professional and inviting in appearance.
  • Ensure overall colleague scheduling is optimal to meet customer demands.
  • Include coaching and developing managers to achieve branch results.
  • Ownership/oversight of complex daily branch administrative duties, especially as it relates to mutual funds, RESL, and other complex/specific compliance-related issues.

Requirements

  • Undergraduate degree and/or
  • 5+ years of relevant experience
  • Branch Compliance Officer (BCO) course
  • IFIC or CSC

About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Language Requirement:

We invite both bilingual and French only speaking candidates to apply. As individual positions are identified to be filled, a language needs assessment will be conducted at that time to determine whether that position will require knowledge of a language other than French.