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IT Support Specialist

2 months ago

Ottawa, Ontario, Canada CB Canada Full time
About the Role

We are seeking a skilled IT technician to join our team at CB Canada. As an IT technician, you will be responsible for providing technical support to our users, troubleshooting and resolving technical issues, and implementing solutions to improve our IT infrastructure.

Key Responsibilities
  • Respond to and resolve technical help tickets submitted via phone, email, and walk-ups
  • Provide IT support for Windows and deploy new laptops
  • Investigate and implement solutions to technical issues
  • Identify recurring technical issues and propose solutions to address the cause of problems
  • Install and configure Windows OS, networked and local printers, and business applications
  • Experience with IT support ticketing systems and basic TCP/IP networking concepts
  • Create test transactions and run tests to find errors and confirm programs meet specifications and regulatory compliance
  • Train end users to use programs
Requirements

To be successful in this role, you will need:

  • Brilliant experience installing and configuring Windows OS, networked and local printers, and business applications
  • Experience with IT support ticketing systems
  • Good knowledge of basic TCP/IP networking concepts
  • Ability to create test transactions and run tests to find errors and confirm programs meet specifications and regulatory compliance
  • Experience in training end users to use programs
About You

You will have in-depth knowledge of computer systems, networks, and appropriate software applications. You will be able to communicate with all levels of users both verbally and in writing, and have the creativity to translate complex IT issues into simple, comprehensive steps that a wide audience can understand.

Why Join Our Team?

We offer a fast-paced, dynamic workplace where no two days are ever the same. You will have the opportunity to make a positive impact on the department and the company, and enjoy ongoing professional development and mentoring by outstanding business leaders.